4 Operator

 • 

6.5K Posts

October 27th, 2020 06:00

 ' Something about the DC power not recognised. I can`t remember exactly '

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I suspect message says AC adapter type is not determined or not recognized by computer. Check status of the AC adapter in BIOS to see if it's being detected.

Note: If adapter isn't detected, the computer will continue to receive power but will not charge the battery.

1. Power off computer

2. Power on computer, quickly start tapping F2 key continuously until you see BIOS menu.

How to Troubleshoot AC Adapter Issues | Dell US

Also, 

How to Check Battery Health Status on Dell Laptops | Dell US

 

4 Operator

 • 

4K Posts

October 27th, 2020 06:00

Please remove the battery and ac adaptor.  Then press and hold the power button for 15 seconds.  Now wait for 2 minutes.  Please reconnect the battery and ac adaptor and power on the system

12 Posts

October 27th, 2020 06:00

I`ll check the internal battery tonight when I get home from work.

 

Thanks for the link.

12 Posts

October 27th, 2020 06:00

Hi and thanks for your help.

 

I re-posted this in the Inspiron section so it`s being addressed there.

4 Operator

 • 

6.5K Posts

October 27th, 2020 06:00

Thanks for letting us know. Look forward to an update.

4 Operator

 • 

6.5K Posts

October 27th, 2020 07:00

I see now the other thread you have posted.....

Battery problem

You wrote "I tried F2 but couldn`t see anything on adapters. The 130W AC battery is in perfect condition though. It charges just fine"....

The status of the AC adapter in BIOS should be listed in Battery Information. If you see AC adapter (130W) listed in BIOS and the battery is charging to 100% then it's a good chance nothing is wrong with adapter or battery. 

Note: Please wiggle the adapter's end while checking the status of the adapter. This step will help determine if indeed the DC Jack is damage. 

Example:

Capture.PNG

12 Posts

October 27th, 2020 07:00

@LSUFAN51 

Yes, that`s exactly what I see.

I disconnected the internal battery and powered it up just fine. It did recognise there was no battery so that`s working fine.

@AdrianG001 

Thanks for the help. I`ll try that tonight when I have more time.

 

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