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2396
August 17th, 2022 01:00
Install Waves MaxxAudio Application failed, jack audio input doesn't work
XPS 15 9510
There is a critical bug in the Waves MaxxAudio Pro Application installation script. The user sees the message when attempting to install the app:
Install Waves MaxxAudio Application failed.
Potential reason: The system already exist a higher version.
For other case, please contact Dell service for more detail solution.
As a result, the app is not installed and users can't use audio devices (headphones, headsets, mic) attached to jack input. There is the workaround to install the application in a non-standard way:
1) extract Waves-MaxxAudio-Pro-Application_MT722_WIN64_4.0.47.0_A06 (e.g. using 7-zip)
2) run 78bd34d730d945429d46cdc1ca9af246.appxbundle in order to install the app
Afterwards, the Waves MaxAudio will show a popup to choose type of input audio device whenever it is plugged into jack.
cfoxy17
2 Posts
0
January 10th, 2023 17:00
A very professional sounding error (says warning though?) message indeed...
And then the "Dell Update Package" dialog window says
Poor update installer, hopefully you'll be successful in your career someday.
...Anyways, I'm seeing the same message. My brand new XPS 9720 has audio crackling/distortion issues and I did some digging and found that uninstalling the program actually fixes this problem? So I guess I will have to choose between a usable headphone jack and non-distorting speakers?
https://www.dell.com/community/XPS/XPS-17-9700-audio-crackling-sound/td-p/7686265/page/2
Bernardo Fortes
2 Posts
0
March 17th, 2024 18:05
I followed the "concept" of your post and it worked out.
I've extracted "Waves-MaxxAudio-Pro-Application_MX1PP_WIN64_5.0.41.0_A02_02.EXE" into a directory and found out the one that seemed like an application (was the largest one).
manuall run "e185a3654c504f6fb073101415055cab.msixbundle" and the application appeared.
In the aplication, I've clicked the "show popup when connecting a device option".
and then it worked.
It's borderline ridiculous that the one of the most expensive products of Dell has issues with sound management. This was expected to be an issue back in Win 3.1 days.
Thanks for the tip !