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2 Posts
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725
July 12th, 2022 06:00
Internet after update
I had an update on my laptop and when I updated, I lost internet connection. It will not even recognize my router or bring up my wifi network.
There is not a place to connect an Ethernet cable to directly plug it into the laptop. I basically have a glorified type writer and being a teacher, I am going to need the internet.
This is beyond frustrating because when I click the troubleshooter it takes me to a connect WiFi settings. There is no one to contact on your website for this, so I guess I will have to go and spend more money on another computer, because I need to internet to get a hold of someone.
Beyond disappointed and will never buy Dell again.
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Bryce1
2 Posts
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July 12th, 2022 07:00
Code of Conduct. DELL-Admin>
So, after 2 hours trying to fix my internet connection on my Dell XPS while the internet is working on all other devices, I call the customer help desk and get transferred to another caller. Both callers were very professional and there were no problems there.
However, I had a Dell update that was automatically initiated on computer and when it did, it deleted my WiFi connection and would not give me the option of reconnecting to my internet. There is no place for an Ethernet cable to plug in, so I could not plug it into my computer to access it that way either. So I call the help desk.
The first gentleman tells me he cannot assist me because the warranty has expired and transfers my call. We troubleshoot for a minute and I reexplain the situation and all the steps I took before hand. The gentleman tells me that this is very fixable and that we can fix it over the phone. He then informs me that he will have to charge me $99 plus tax to fix the problem that their company caused in the first place. I should not have to pay extra money for something that Dell forced on my with this automatic update. I told him no thank you and that I will never under any circumstances being buying a Dell computer again and ended the call.
Beyond disappointed and will be switching to Apple or Chromebook going forward.
And Ye Shall Find
2 Intern
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117 Posts
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July 12th, 2022 07:00
This happened to us a while back. You may want to try downloading the driver directly from Intel's site. I'm not sure which model you have, but for our XPS, it was a Killer driver found here: https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html
If you already have Killer apps installed (Settings --> Apps --> Apps & features), Dell-Cares has suggested uninstalling them (with associated drivers) before trying to install the new driver. Personally, I'm not sure about this.