@Chino de Oro Yes and I spent 90 minutes with Dell support tonight and still don't have a resolution, nor a diagnosis. So, looking for responses anywhere I can get them.
Working intermittently is a hardware issue. The ultimate solution is contact warranty support to have the issue resolved with repair/replacement under warranty.
Chino de Oro
9 Legend
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8.3K Posts
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April 7th, 2024 02:33
You are posting a duplicated thread for your device issue. Previously post was responded by Dell mod at this thread https://www.dell.com/community/en/conversations/inspiron/xps-13-plus-9320-cannot-access-backlit-keys-on-top-row-fix-fails-pics-attached/65ad98d7775ccf49496b8936
SouthernT
1 Rookie
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4 Posts
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April 7th, 2024 04:06
@Chino de Oro Yes and I spent 90 minutes with Dell support tonight and still don't have a resolution, nor a diagnosis. So, looking for responses anywhere I can get them.
Chino de Oro
9 Legend
•
8.3K Posts
0
April 7th, 2024 04:24
Working intermittently is a hardware issue. The ultimate solution is contact warranty support to have the issue resolved with repair/replacement under warranty.