No sound

Question

Hi, There is no sound coming from browsers and apps unless I am connecting with Bluetooth audio devices. The audio drivers are up-to-date. The test sounds are working on the laptop but there is no sound coming from any browsers or youtube apps.

alwaysthilak · Accepted Answer

Hi, Today I received  audio driver update from the Dell support assist tool, Realtek Sound driver. After installing the driver now the speakers are working.

filbert · Answer

Click the sound icon on the systray area of the taskbar. Using the device list that appears, select your laptop speakers.

alwaysthilak · Answer

Nice try. If it was that easy. I wouldn't come here for the solution.

alwaysthilak · Answer

Its official speakers are not working. Test sounds are not working through speakers. I have updated and reinstalled the drivers. Any solution, please?

Docelmore27 · Answer

Fixed mine. Go to control panel > hardware and sound > manage audio devices > realtek speakers > advanced > unclick/turn off 'enable audio enhancements. Stupid that is the issue but seems to work for youtube at least

Docelmore27 · Answer

Same issue, just noticed today. Have run the diagnostics and it was unable to fix it. Seems like ever since I synced bluetooth headphones. Even with bluetooth turned off and output set as computer speakers there is no sound. The 'test' sound works fine in both the left and right. Restarted multiple times, made sure everything is up to date and nothing.

alwaysthilak · Answer

I did what you said, still not working

woyteg · Answer

This one worked for me, thanks. Dell XPS 9xxxx

SysitWP · Answer

Reinstalling Realtek driver fixes the problem, unfortunately, the problem comes back again... I still have this problem on Latitude.

sandipbinnar · Answer

Sound problem is big issue with dell laptop, when my laptop auto updated, my sound not working, either wired head phone stop working and Bluetooth headphone starts working or vice versa , after i update drivers then again laptop sound behaves opposite like Bluetooth stop working and wired headphone working.  Dell please find solution for this.

AXY1 · Answer

I have a G15 5525. Similar problems.  I simply went to device manager then to programs and features, scrolled down to realtek high audio device and unistalled it. Now everything works F.i.n.e. fine.  Sound and bluetooth.

AXY1 · Answer

I'd recommend just unistalling the realtek high def audio device from programs and features

XPS

No sound

Was this post helpful?