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November 3rd, 2024 19:53

Hi, same problem here, not the same model but you get the gist, if you get a reply on the solution please tell

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14 Posts

November 11th, 2024 12:18

Same here, just had dell support out to change the motherboard but the issue still exists. I can't seem to get my 4060 to return at all now. 

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2 Posts

March 24th, 2025 16:03

I had a similar issue. I ran Hwinfo and Furmark 2 stress test and revealed that the GPU had hotspots over 108 C just before disconnecting or going BSOD. I disassembled the laptop and changed the thermal paste. This seemed to fix the issue for now.

My laptop: Dell G15 5530
GPU: GeForce RTX 4050

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2 Posts

September 10th, 2025 12:43

@Roman A.​ Brother did this fix the issue completely? I also changed the thermal pasting. While the temps came down a bit. It still keeps crashing.

I'm wondering if I should finally just take it to a repair shop.

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3 Posts

September 10th, 2025 12:54

@Plz respond with solution​ 

Update: I have a service contract and had Dell replace the whole motherboard including a new GPU. This solved the issue.

Turned out that the GPU was completely burned...

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2 Posts

September 10th, 2025 14:40

Anyone else having this problem

I have tried a lot of things and so telling from my experience. This issue could be indication of either hardware failure or software.

Now, in order to completely check for hardware fault or not. Use occt to run combined tests or vram tests. Then try testing using Furmark. If any error comes up. Then it's the hardware fault. 

If not, then it is most definitely software fault. If I find a fix. I will surely share it here. 

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September 25th, 2025 18:55

@user_b5bde6​ Hi, no. While I fixed the hotspots on the GPU, I then started having some CPU cores overheating and crashing my laptop. I used ThrottleStop to disable turbo boost and limit max frequency. That fixed the overheating. I saw that other people who had the same problem suggested using thermal pads or liquid metal instead of thermal paste. Considering that the previous thermal element on my Dell G15 was liquid metal, I bought that, but I never had time to replace it. So far, I have had no crashes, even though I'm not using full CPU speed – it is enough for work and games. 

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