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Pius2003

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2 years ago

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Pius2003

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2 Posts

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June 20th, 2024 23:23

Overheating

Hello,

My Dell XPS 15 9510 is overheating when it is plugged into the AC adapter. This is occurring with only one or two programs open and running. I have had it for two years with no issues. 

I have tried a multitude of different things to troubleshoot it and resolve the issue. 

I have updated my Windows system and I am running BIOS version 1.28. I have checked for drivers and installed driver updates with SupportAssist (now I should be up to date).

I replaced the battery because it seemed like that could be an issue as it was two years old and it was not lasting through the day.

I have installed Dell Power Management, and the Cool selection does help keep it cool. However, this limits computer performance and essentially makes the fan run all the time. I see this as covering up a deeper problem. 

I have 64 GB RAM, which seems to eat up battery. (As of writing I have an estimated hour and eighteen minutes left with 69% charge. This is on a new original battery) However, this seems very odd. Could there be something else eating up battery?

Any suggestions or advice would be greatly appreciated.