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January 5th, 2020 11:00
Power Button problem
Hello everybody,
First Happy New Year and all my best wishes
I have a Dell XPS 13 9360, that fell on the floor while in its case/bag. Nothing was damaged on the outside, but on the inside the power button actually got damaged. It's not in place anymore, meaning it's moving. It seems the power button sticks to the board with some kind of glue, and the shock (very mild) kind of blue the glue up leading the button to be moving.
I also want to signal something to the Dell's support team. I bought this computer 2 years ago, and at first when I used to turn on the PC, the power button used to make a "click" sound, meaning the button went to its original position. However, as time passed by, when I turned on the computer, I needed to press twice the button, cause it kept being stuck (and the "click" only while pressing it the second time).
By the way the button still works,but I don't know if it will last.
Is there a way to replace the power button ? Do you recommend any sites ?
Thanks in advance
Best regards


U2CAMEB4ME
6 Operator
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6.2K Posts
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January 5th, 2020 13:00
Welcome to the Dell Community @Dell Pasocon
It is hard to tell if the PWR button can be replaced or if it is part of the palmrest assembly???
If you remove the USB/SD Card board you may be able to replace/reattach it yourself???
"As it is located under the USB/SD Card board"
XPS 13 Service Manual:
https://www.dell.com/support/manuals/us/en/04/xps-13-9360-laptop/xps-13-9360-service_manual/procedure?guid=guid-5718a608-0289-4e5b-9256-eaf8bac3a626&lang=en-us
Dell XPS 13-9360 (P54G002) USB / SD Card Circuit Board Removal & Installation:
https://www.parts-people.com/blog/2016/12/09/dell-xps-13-9360-p54g002-usb-sd-card-circuit-board-removal-installation/
Best regards,
U2
U2CAMEB4ME
6 Operator
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6.2K Posts
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January 5th, 2020 13:00
@Dell Pasocon
How did my replay go first???
Regards,
U2
JOcean
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January 5th, 2020 14:00
I noticed the same thing today U2. For some reason the OP is last in the sequence and the replies are starting to head the list. Someone has been poking around with Lithium.
U2CAMEB4ME
6 Operator
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6.2K Posts
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January 5th, 2020 17:00
@JOcean
HP's forum dropped Lithium at the beginning of this year.
They where very good with their forum???
But I would put money on it that I receive "False Notifications" again tonight like every Sunday night!!!
Regards,
U2
NOTE:
Over 6 months and Lithium still has not solved the problem!!!