10 Elder

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30.4K Posts

October 21st, 2022 16:00

Are you booting from a resource disc, or the operating system disc?  The resource disc needs the operating system image (which would have been on the drive when this system was manufactured).  That recovery image is likely long gone -- meaning you need to boot the system from a Windows install disc, not the recovery CD.

 

191 Posts

October 21st, 2022 17:00

The O/S disc.

IMG20221021201852.jpg

191 Posts

October 21st, 2022 21:00

I forgot to mention above that I ran Diagnostics from the Boot Order screen in BIOS.

It stopped after testing a less than full amount of memory saying no errors had been found and did I want to test the rest of memory. It noted that all tests had passed. I chose to not continue to test the full memory.  All the other tests are run prior to the memory and since they all passed I did no feel the need to continue just to test the rest of memory

1 Rookie

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32 Posts

October 26th, 2022 01:00

It can be your CD Rom is bad or CD is scratched, will advise to create a Windows USB boot disk on another PC from MSN and do a clean install much faster and install drivers from CD or Dell website.

Just search for "windows boot disk creator tool" and select Windows 10, your laptop will install correct version on its own and activate Windows.

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