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1 Rookie
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14 Posts
0
16265
June 16th, 2018 11:00
TB16 Multi-Stream Transport upgrade failed
- Machine: XPS 9550
- OS: Win10 Pro
- BIOS: 1.7.0
- All drivers are up-to-date
After running (DellDockingStationFwUp_1.0.0_03192018_TB16.exe), got the error below. Then, HDMI and mDP both not functioning. Both ports along with DP were all running before the update. Now, only DP is working.
Anyone knows how to revert the firmware of TB16? or what could fix this issue?
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jphughan
9 Legend
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14K Posts
1
September 21st, 2018 12:00
I agree that first updating (in this order) your system BIOS/firmware, system Thunderbolt software/driver, and system Thunderbolt 3 controller firmware before reattempting the dock firmware update would be a good idea. I'm not sure how you could install a dock firmware update without the dock connected as was mentioned above, though.
TB16 Firmware Update Procedure
sl4ppy
6 Posts
0
September 19th, 2018 15:00
I have this identical issue.
No help?
KC Sham
1 Rookie
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14 Posts
1
September 20th, 2018 20:00
The problem is solved for me. But I forgot what I did. Possibly uninstall all thunderbolt related drivers, then install again. Also, power down the dock completely with power removed. Then, try the update again.
TroyCarpenter
2 Posts
0
September 21st, 2018 04:00
I just updated all my firmware whilst trying to get external audio interface working on my TB16.
What I noticed was when I updated firmware with my dock connected it failed. I updated without the dock connected it worked. Then reconected the dock. Maybe worth giving it a try.
This was not my issue so still looking for solution but I did update my TB16 Dock and XPS firmware yesterday which show update successful.
Good luck.
Joshycage
1 Rookie
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1 Message
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January 16th, 2025 07:16
@KC Sham
Basically I think this is what I did. Uninstalling thunderbolt driver and reinstalling it. https://www.intel.com/content/www/us/en/download/772199/intel-thunderbolt-driver-for-windows-10-64-bit-for-intel-nuc-kit-nuc6i7kyk.html
Then Pulling the power to the dock for several seconds. Then plugging the power cord back in to the Dock. Then in my case i plugged my thunderbolt cable back into my XPS 15. I may have then powered on the laptop, I don't recall then it worked.
If it happens again, first I'm just going to try powering down the dock to see if that was all that was needed. Hmm I guess follow these instructions. But not I got a different Error. the first was Hub#2