Touch screen issue - delaminating?

I have the exact same issue with my Dell Inspiron 15 laptop. It started around a year ago, and like you, I have not dropped or damaged the computer in any way.

The delamination is spreading along the bottom of the screen and moving upwards.

Has anybody received a reply from Dell on this issue?

Yes happened to me

I own a Dell Latitude E7240 with a touch screen and I think I have this same de-lamination issue. My screen has become discolored and its spreading in from the corners and sides. From other posts it looks like this could be a recurring problem with certain Dell touch screens. Unfortunately my laptop is a few years old and out of warranty but I would be interested to see if anyone has had any luck getting Dell to replace their screen.

I'm having the same issue on my laptop:  Latitude E7240 with 1080p touchscreen.  It started out of no-where.  It is spreading.  I contacted Dell.  May laptop is out of warranty.  They offered for me to send it in for diagnostics for a fee and then whatever it costs to fix.  I inquired about them selling me a replacement screen.  They will sell me a re-furbed screen only.  I do not know if any new ones are available.  I think I will look into a compatible replacement screen by another manufacturer.  Definitely some sort of manufacturing defect.  It's too bad that it happened to me past warranty.  A search on the internet appears to show this has happened quite a bit.

I have the same exact issue with my Dell Latitude E7250. It gets worse and worse by each day. It is really a shame that there isn't a recall or replacement campaign because it seems like a common issue with these units. 

Mine has a very bright corner, looks like some kind of delamination too.  Started today, also on my E7250!  Same day that Rocket posted too!!  
My laptop barely gets moved, and has been fine until I saw this.

I posted a year ago about a delamination issue on my E7240. Initially I got the following automated response from Dell

"Hello, I’m your Dell virtual assistant. In case you have a question about your Dell system or need technical assistance, may I have the Service Tag or Express Service Code or order number, please? I’ll validate your system warranty and get back to you with the available options."

My laptop was a few years old and well beyond the warranty period so I did not reply. Along with various other posts and similar screen problems shown on ebay I suspect this is a fairly common issue and must be known to Dell who have obviously decided to ignore the problem. I've also noticed a sticky liquid leaking out of one corner of the screen which I assume is coming from the screen.  Once again if you google “Dell screen leaking” you will find many other instances including other posts on this board.

I was only motivated to write this follow up because over the last year my screen has got progressively worse and now shows nothing except a random pattern of stripes and blotches (see attached pictures). Fortunately I can still use my laptop with an external monitor via the hdmi or display port but using it way from my desk is no longer possible. With Windows 11 due soon I am looking for a more modern replacement but needless to say Dell will not be on my shortlist.

20202021

After my post above I got a message from DELL-Cares who again requested my service tag and then again confirmed my warranty has expired which was not helpful. Its ironic I got a reply from DELL-Cares when clearly they don't. These screens were defective from the start and yet Dell refuse to take any responsibility.

Just to add to the list, my E7270 seems to have just developed delamination - I assume that's what it is?  Here's a photo - hard to capture and it looks worse in real life, but it's across the top of the screen:

My laptop is well outside the warranty period too, but I don't think it's reasonable to expect this issue.  Not sure if it's a Dell or a touchscreen issue generally.

Just to be safe, I think I'll avoid Dell AND touchscreens for my next laptop!

It seems that replacement screens are unobtainable - and the connectivity requires a like for like replacement.  Not sure another touchscreen is such a great idea!

As a matter of interest, can anyone suggest whether the issue will get worse and whether the screen actually gets unreadable, and over what likely timescale?

Sorry we're all in a club we really don't want to be in!

Pete

My E7240 screen started to develop discoloration starting around the edges and slowly it spread to most of the screen. In addition to the display issue the screen also started to leak a sticky liquid which I assumed was the glue from the touch screen. The display slowly got worse over the last 12 months until it is now completely unusable. The attached photo shows my screen with Windows active and the display is normal on an external monitor. It seems Dell do not stand by their products once the initial warranty period expires even though this is most likely a manufacturing/materials defect. 

Thanks @DenM59.  I cannot see the image in your reply but have seen the images you posted earlier in this thread.  I was afraid that what you've described would happen with mine.

This is the second Dell I've had manufacturing / materials defects with.  The laptop 2 before this one had the issue with the graphics card - can't remember the exact term but you could get it temporarily repaired (I think they stick it in a freezer) and it works for a while and then fails again.  It was a common problem among laptops of a certain generation.

My record with Dell is:

Played: 4

Won: 2 (=no defects)

Lost: 2 (= catastrophic, irrepairable defects)

I think I may EBay the latest one with an honest description for parts.  Not altogether sure, though, why anyone would want to buy it!

Thanks (and commiserations) again!

Pete

Hi everyone. I'm posting here to hopefully clear up a few things. I found this thread https://www.dell.com/community/XPS/LCD-Leaking-very-sticky-liquid/m-p/5954392 (which is now locked) after I saw many E7240s on eBay with leaking displays. I wanted to know if the E7250 suffered from the same thing and it looks like it does. Unfortunately this issue affects tonnes of laptops and tablets from many manufacturers, even ~2013 Tesla Model S cars were affected! I myself had an Acer Iconia do this. This liquid is called LOCA resin and it's purpose is to fill the gap between the touchscreen glass and the LCD panel to prevent debris from getting stuck inbetween and also to improve the image quality and brightness of the display (this stuff is sometimes inside the panel, too). To answer the question of toxicity in some other threads, it contains urethanes which I believe are toxic. Don't mess with this stuff. The common link between all these different cases is the panel make - LG Display. Though I have heard of the BOE-Hydis panels in the old ThinkPad X60 tablets doing this, but this more recent case seems to be limited to LG stuff, at least from what i've seen. If you have a machine that's doing this run this tool https://www.entechtaiwan.com/util/moninfo.shtm - I'd like to know what panel you have! While I wish they would provide an extended warranty replacement program like Apple does (sometimes, in a small percentage of cases), this is not Dell's fault, they didn't manufacture this part (in fact they don't manufacture any part of the laptop themselves, it's all done by contractors like Compal and Foxconn), and it isn't necessarily the fault of the panel manufacturer, they likely would have bought the resin from someone like DuPont. Unless the resin isn't faulty and they just used it wrong (who knows) it would be whoever supplied the problematic resins fault. So it's just a massive blame game, and unfortunately this is one of those issues that tend to manifest after the product is out of warranty, so there certainly won't be any recourse for us, and unfortunately it means a majority of larger touchscreen devices made from roughly 2012-2016 are doomed to a sticky fate.

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@s8wc3 wrote:

... If you have a machine that's doing this run this tool https://www.entechtaiwan.com/util/moninfo.shtm - I'd like to know what panel you have!... and unfortunately it means a majority of larger touchscreen devices made from roughly 2012-2016 are doomed to a sticky fate.

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Thank you for your informative post.

Just wonder what the point of collecting any information is, given the blame chain you describe and the certainty that Dell or whoever will not provide a remedy (at least in UK).

I have a refurbished E7270 which was in like-new condition that now has delamination.  500 GBP seemed like a bargain at the time, less so after only a couple of years usage!  With no other option available, I have just listed it on EBay for 135 GBP "for parts".

There seems no other option than to take the hit and move on.  Though, obviously, I won't be buying another touchscreen laptop!

While dell is fine during the warranty period, they are awful the second the warranty expires - even if what broke is something that one of their techs broke.

One problem is that anything out of warranty has been outsourced to a bunch of people who are only authorized to read what shows up on their screen - in other words, no better than a bot.

Shame on Dell.