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March 4th, 2023 05:00
UD22, MacBook Pro, hum to my audio interface
Hi. I'm not sure if this is the right place to ask about my problem with the hum noise I got from the Dell UD22 to my Thunderbolt audio interface. When I plug it in my MacBook Pro 2019 i9, I have several problems.
1st the MacBook doesn't charge from the dock.
2nd and most critical, I have an awful hum noise to my audio interface when I'm connecting my synths to the UD22 dock via USB and then the dock to my MacBook. This doesn't happen when I directly connect the synths via USB to the MacBook without the dock. I have done everything as change power plug in, cables, USB cables etc. Trying now 1 week to understand what happens and if this gonna be fixed. The problems are still the same .
Have any suggestions?
DELL-Chris M
Community Manager
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May 17th, 2023 05:00
Click the DELL-Cares username. On the right, click, "Send this user a private message". Share the following private information with them via private message =
* Do you have the same issues when connecting the UD22 to a Windows OS PC?
* What are the UD22 Service Tag and 20 digit serial number
* Include a picture showing how all is connecting
* What are the technical configuration of MacBook Pro 2019?
* Did you install the macOS DisplayLink?
* What is the "synths" you are talking about? Is that a "Synthesizer" device?