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October 8th, 2022 12:00

USB C -Keeps failing DELL XPS 9310

Hi All,

 

I'm in Windows 11, and I'm using a dell USB Hub does not recognize my midi Keyboard Launch key mini mk3. This device works perfectly in my Chromebook, but fails to recognize anything is plugged in. I can use any other USB hubs other than dells since every time i use Google's USB-C hub then it crashes the computer? Also, when i plug in the DELL Xps 13 USB hub that came in the box it fails to recognize my device. I dont actually see any USB attachment in my settings. It was working fine until i did a windows update i think this is what killed and i tried to redo the Windows update but that did not do anything, unfortunately. Any help would be appreciated.PXL_20221008_185309240.jpg

 

 

8 Wizard

 • 

17.1K Posts

October 8th, 2022 23:00

Are you running the latest BIOS?

Also, be sure all the sub-components actually got updated (especially the Thunderbolt ports)

https://www.dell.com/community/XPS/XPS-13-9310-BIOS-amp-Firmware-Updates/td-p/8247460

- I then run the updater file again in Windows (to verify all included sub-component firmwares were indeed applied). Then, just exit out (do not run full-procedure again).

 

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