WD15 Firmware Update Failure

Question

Hello,

I have a XPS 13 9310. Dell Command Update (v4.3.0) says everything is up-to-date. When using Dell Firmware Update Dock (v1.0.9) with my WD15, I have a failure.

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During reboot I have a message saying "Updating your firmware - BIOS Update Failed. Rebooting your system."

Strangely the MST1 component was updated, however the latter three are failing.

Any idea on how to complete the update?

JorgeBrs · Answer

Same issue here but with a Latitude 5411. Please help.

XPS_Man · Answer

https://www.dell.com/support/kbdoc/en-us/000130454/firmware-update-failed-on-dell-dock-wd15-when-connecting-with-latitude-7200-2in1   Do you have the latest BIOS

WayneChang910 · Answer

Have you see this? Cause Firmware Update Utility of WD15/TB16/TB18DC does not support Dell computers which are launched after January 2020. Because the utility uses legacy security key which is not compatible with new security of computers which launched after January 2020. https://www.dell.com/support/kbdoc/en-us/000198697/wd15-firmware-does-not-update-when-connected-to-a-gen-11-system

XPS

WD15 Firmware Update Failure

Have you see this?

Cause

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