Article Number: 000130454
Firmware Update Failed on Dell Dock WD15 when Connecting with Latitude 7200 2in1
Summary: This article provides guidance and direction for: Dell Docking Station WD15 Firmware update fails on Latitude 7200 2-in-1 computers.
Article Content
Symptoms
No symptom information.
Cause
No cause information.
Resolution
Problem: Dell Docking Station WD15 dock firmware failure
Latitude 7200 2-in-1 users may encounter a dock firmware failure when attempting to update the firmware on a Dell Docking Station WD15. (Figure 1.)
Figure 1. - WD15 firmware update fails
Solution
There is no hardware fault with the dock or the computer.
Update the Latitude 7200 2-in-1 system BIOS to the latest version from the Dell support website (Version 1.6.2 or higher) before attempting to update the WD15 dock firmware.
Videos
DO NOT REPLACE HARDWARE FOR THIS ISSUE!
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Article Properties
Affected Product
Dell Dock WD15, Latitude 7200 2-in-1
Last Published Date
06 Aug 2021
Version
4
Article Type
Solution