Unsolved
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2880
June 1st, 2021 18:00
Webcam tinted purple
The webcam on my XPS 15 9500 has a purple tint. It was working fine until today. The purple tint looks terrible. I've spent the last two hours looking for a solution. Anyone know how to fix this?
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DELL-Chris M
Community Manager
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October 10th, 2021 06:00
Update October 4, 2021 =
The engineering team would like to know the following:
* If you disable Cinema Color, is the issue shown?
* Does the Pink Hue appear under all light or only under certain lights?
* Does the Pink hue appear under daylight?
* Does it happen when a picture is clicked using the Microsoft Camera App? Or does it happen while using Teams, Zoom, Skype, Google Meet?
DELL-Cares
Pieter Jan
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February 28th, 2024 12:51
I have a similar problem only with a XPS 15 9520
After a power on, facial recognition is not working because the colors are not right.
It is visible in Microsoft Teams. Ater starting the Microsoft Camera app, the correct colors appear.
After that the cam is working fine till the next power off/on.
All latest drivers are present, and a new image roll-out doesn't resolve this problem.
after power on
after starting M$ Cam app
(edited)