Worst buying experience ever XPS 13

Hi All, 

I ordered an XPS 13 laptop during the Black Friday sale event using the DFS Canada account. At first, everything was going very smoothly, to which I got all the email confirmation that I needed from both Dell and DFS.

After a week, I thought I would check when the laptop would get shipped. When I checked my dell account, I saw that my order had been canceled and a new order had been created. I was at least expecting an email from Dell or the sales representative with the notification that my order has been canceled and a new one has been created. I thought that's ok I still get my laptop.

Now again after a week, I see the order status in my Dell account, which has not changed from confirmed to any other status. I gave the sales team a call, they said my account needs to be verified by the DFS team. I called the DFS team and they said I don't need to provide any verification. So I called the sales team to ask them why they are asking for a verification that is not needed, I got disconnected after waiting for 45 minutes on the line. You would think that they would call you back right? Guess what, no calls or nothing. So, the matter is closed for the day.

The next day, I called the sales team again. Now they are again saying that I need to provide verification to the DFS team for my laptop to be released to production. After 1 hour of waiting over the phone to speak to an agent, I finally got through and provided my information. They said they are releasing my laptop and sent me an email after I asked for it that my laptop is in production. Now it has already been two weeks since my laptop had been ordered. So I sit tight for the order status to change. I got nothing.

I decided to contact Dell through chat about what is happening, they said I need to contact DFS again for verification and provided me with the number to call them. I call them they said they do not have my order in the system. After 3 rounds of phone transfers, I got notified by the DFS agent that my laptop has still not been released and I still need to verify something (god knows what?) by the accounts department. I could not call them that day cuz they were closed. However, I am still talking to the sales agent on chat about what happened to which he apologized and said my laptop is in production and will be shipped to me. He also said that he would place a note in my file about shipping my laptop faster (I doubt it after all I have been through). 

So which one is true? Will I be getting my laptop? Why are they not providing the same information from the beginning? Why isn't the team communicating to provide the same information to the customer? I understand it's a different department but as a customer, I would not want to deal with all the things and just want my laptop. 

Dell is just running a fish market not a well-renowned organization. I am just spreading out the experience to the public of how Dell is running a business. Worst experience ever. 

PS: I bought 3 laptops from Dell in the last 2 years and this is how they treat their loyal customers. I would never buy another laptop from Dell again.

Thanks.