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XPS 13 7390 2-in-1 , Mouse cursor lagging (External Mouses not Trackpad)
Hello Everyone
I have a problem with using any external mouse (Bluetooth and USB connected). and i cannot find any solution.
The sequence of events before the issue
1- there was a firmware/bios update that failed in the first time ( i didn't suffer any issues with the cursor)
2- the update run again and successfully finished
3- I installed application related to external hard drive
after that the issue start appearing with the Bluetooth connected mouse, if i left the mouse for a couple of minutes and start moving it the cursor on the screen is not moving/freezing, it take more than 10 seconds for the cursor to start responding. also if i'm using the mouse normally suddenly the cursor on the screen stopping for seconds for no reason.
I tried to use another wireless mouse using USB adapter, the same issue still appearing.
this issue is not happening with the trackpad.
I tried to update all related drivers (Bluetooth, mouses, graphic card) no changes
also i had a look in previous discussions and tried to change panel self refresh option on Intel graphic card from on to off, no changes, changing C- state control nothing happen.
i hope if someone could help me to solve this problem. i would be grateful
Thanks in advance
xiaomei
186 Posts
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April 27th, 2020 19:00
1. The computer configuration is a bit low. During normal operation of the system loading program, the CPU does not have more time to process the computer's screen display. Try right-click-refresh or reinstall the system to optimize the background service program
2. Press win key + X, select "Control Panel"; select "Mouse", adjust the cursor speed as fast, and confirm to save
JFWG
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June 6th, 2020 10:00
I have an XPS 13 7390 2 IN 1 with a Logitech M535 Bluetooth mouse. I am running Windows 10, version 2004 and have the latest BIOS 1.4. I should add that it is under continual load as I am running Folding@Home full on all the time, whether I am using it or not...
After sleeping overnight, the mouse would stutter, or fail to move until I wiggled it a few times, move for a while (seconds) and then stop. If I kept moving it would start and stop again. If I stopped moving, waited a second and then tried to move again it would not move unless wiggled or moved some distance.
Rebooting seemed to clear it, but if the machine was woken up after sitting for a while the same thing would happen.
Based on some of the recommendations here, I tracked down the mouse in Devices. It is listed specifically under the Bluetooth group, but there is no Power Management option there. Under Mice and other pointing devices there is an HID-compliant mouse on Bluetooth HID device, but no Power Management option.
Under the Universal Serial Bus Controllers there is a Power Management option for both the and the Intel(R) USB 3.10 eXtensible Host Controller -1.10 (Microsoft). Disabling allowing the computer to turn off this device to save power on either of these seems to fix the issue with my mouse. I have run it for a number of days so far (knock on wood) and it seems to have solved that issue. On my machine, with this mouse, it is the second of each of the above controllers:
Intel(R) USB 3.10 eXtensible Host Controller -1.10 (Microsoft) - PCI bus 0, device 20, function 0
USB Root Hub (USB 3.0) - on Intel(R) USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
(Now I have to track down why my touchpad has the same issue...)
levidos
1 Message
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December 15th, 2023 18:16
Gosh, this issue has been pestering me for like a year now! Thank you!
Can confirm that disabling "Allow the computer to turn off this device to save power" for Universal Serial Bus Controllers \ Intel(R) USB 3.10 eXtensible Host Controller - 1.20 in Device Manager fixed my problem with the Bluetooth mouse lag.
While the issue was happening, I noticed many of these events in the Application event log:
Source: nhi
Event IDs: 9007, 9008:
The driver entered RTD3.
All the connected devices will be removed from driver's internal state, so it is expected that DeviceDisconnected events will happen.
Driver exit RTD3.
All the connected devices will now cause DeviceConnected events.
Searching those events didn't lead to anything helpful.
Running procmon, I noticed constant reads to the following registry path while I was moving the mouse. When the mouse wasn't moving the reads stopped completely.
WUDFHost.exe
HKCR\CLSID\{15221F65-AC8D-4B47-9E31-EC328B14AEE9}
In regedit, this CLSID resolves to:
GattClientCharacteristicProxy
C:\Windows\System32\Microsoft.Bluetooth.Proxy.dll
This made me suspect that mouse lag issue is Bluetooth driver related. Disabling the power management checkbox above didn't stop the reads to this registry location, although it did fix the lag issue. It pointed me into the right direction at least.
Hope this info is useful to someone.
(edited)