XPS 13 9310, overheating

Same issue here.  I have the exact same laptop you have.  Yes, it gets boiling hot that is for sure.  This is what I did.

1. Go to BIOS and turn off OS Recovery and SupportAssist

2. Uninstall any app that mentions SupportAssist including plug-ins. See complete instructions here.

By doing the above, that should get rid of your issue.

Now, be careful when Dell sends you notifications to UPDATE. Don't just click "yes," instead check what is being updated and make sure you are not "reinstalling" SupportAssist.

Conduct monthly BIOS checks to make sure both features mentioned in #1 are OFF.

This could resolve your issue.  

Now, there were other posts about disabling Hibernate and Modern Standby that I am still evaluating, follow up on those posts as well, and determine if additional action is necessary.

Keep us posted with your progress.  Good Luck! 

thanks. I will look at disabling Support Assist items.

So far, Dell support has me disabling all non-Microsoft services and the machine has not frozen or gotten hot since (couple days now). So it is obviously a service.

I'll start re-enabling them one at a time giving consideration to Support Assist as per your remarks and see if I can detect the culprit

Having the exact same issue. Machine is 1 week old and has crashed twice. Today whilst charging it has become too hot too touch and currently won't power on. So disappointed for such an expensive product 

You have to wait for it to cool down before powering up again.

DELL-Cares has been very helpful so far with multiple suggestions I am working through to locate the problem. One was to turn off Turbo Boost in the BIOS. I did that and its cooled down but still freezes. I also disabled all non-Microsoft services and restarting one at time to hopefully locate problem.

1. Open [360 Security Guard]-[Functions]-[Hardware Master]-[Temperature Monitoring], check the temperature, if there is a red display, or 360 Hardware Master will sound an alarm, suggesting to check the heat dissipation of the machine.

2. The high temperature of the computer is generally caused by poor heat dissipation inside the machine. It is recommended to find a professional physical repair shop to remove dust and add thermal grease. Users who have no experience in disassembling are advised to operate with caution to prevent hardware damage caused by improper operation and thus unnecessary economic losses to you. If it is within the warranty period of the notebook, it is recommended to go to the local after-sales center for maintenance, otherwise the future warranty service may be affected after the disassembly.

3. The hardware is damaged. If the above method does not work, it is recommended to reinstall the operating system for testing. If the temperature is normal and the operating system has been newly installed, the problem persists. The automatic shutdown and restart may be caused by the hardware. The power supply is faulty and the power supply is insufficient. Frequent restarts and shutdowns or the motherboard capacitors are caused by problems. It is recommended to go to the hardware repair station. Test replacement.

Hope you get your issues resolved. I have given up and returned the product for refund.

I understand. I am getting frustrated myself. Its been 3 months of daily failures with little hope to date of Dell actually resolving anything.

Same problem...same configuration. Spent 2 days on phone with Dell 2 different technicians.  Both told me to unplug charger when it is 100% charged -- which I never had to do with any other laptop -- and to be sure updates are installed both Win 10 and Dell via the Dell Update Manager (vs. the Support Assist).  Tech guy last night installed about 10 drivers.  Totally frustrating given all the great reviews I've read about this laptop and the expense.

I have this exact same problem with my brand new XPS 13 9310. Please help!

exact same problem for me!

I found that the overheating stopped (I'm pretty sure) when I went into the BIOS and disabled Turbo Boost on Dell's "work around" recommendation. Not sure if it will stay that way permanently but has so far. My machine no longer overheats but it still fails regularly due to some sort of software issue (same stuff I ran successfully for years on my Lenovo.)

I have read posts about the REAL issue being the laptop is getting charged via USB-C, and is the reason we are having these issues.  Now, I have not yet tested the laptop without getting charged via USB-C, and with all Support Assist features "reenabled," to see if the overheating issues continue.  I am curious to see if this ends all problems.  This will certainly address the core issues we are experiencing.  

Since I have replied to your post, again I did experience an overheating event, and therefore am scratching my head, what next?

Now, Dell has just released a new BIOS update on 04/1/21, 25.3MB.  Maybe that will resolve the issue, maybe not, don't know, but for the time being, am turning the computer off when I leave the office for any length of time.  However, I do have to test to see if the problem has gone away.

Also, have updated my Dell Dock WD19TB to the latest firmware dated 12/25/20, 6.3MB. The latter was done yesterday.  Let's see what happens and cross your fingers.  Keep us updated. 

I don't think it's a Turbo Boost fault. More of Turbo Boost is a symptom of a greater issue.

The issue is when we configure our laptop to sleep after XXX amount time of inactivity.  Then the screen goes full brightness at some point in time when we are not there, and then it begins to overheat and shuts down continuing to overheat.  I wonder if the latter does permanent damage to the internal components of the system.  This has happened to me three times, and yet I don't see any permanent damage meaning it appears the system still runs as it was designed to do.  

Be cognizant that this is my THIRD XPS-13 purchased, but my FIRST one that is charged via USB-C.  Let's keep monitoring the situation. I really think it's a software incompatibility issue, and not hardware related.