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March 1st, 2024 18:07

XPS 13 9310 won't pass the POST screen

Since yesterday my laptop won't pass the POST screen. Sometimes I get a blinking pattern while it tries to boot (3 red 6 white, which AFAIK indicates the BIOS image is incomplete, likely from a BIOS update triggered by Ubuntu as part of a software update).

I've tried going to the support page and downloading a .rcv after entering my computer's service tag, copying to a FAT32-formatted USB drive and booting the computer with it attached. However, it still hangs in the POST screen with the Dell logo, so it does not seem to detect the USB or the new BIOS image in it.

I've also attempted to enter the BIOS or the recovery tool using different key combinations but nothing seems to work.

After some attempts booting with the USB and pressing Ctrl+Esc while doing so, the system is in a loop where it starts with the fans at full speed and the Dell logo, then shuts down itself, and then it turns on back to the Dell logo and fans at full speed in an an infinite loop.

Do you have any hint what can I do to to recover this laptop? It is less than 3 years old and I only use it sporadically.

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March 1st, 2024 19:13

I was eventually able to get into the Recovery screen and flashed the BIOS from the USB.

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March 6th, 2024 01:06

@harroyo​ how did you get to the recovery screen?  I have this issue as well, and am very disappointed with this Dell.  They've replaced the keyboard, then motherboard, and the service plan runs out and it does this.

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March 29th, 2024 01:10

It just happened again today after freezing at random some minutes after I started using it. Again, first time I use it in weeks.

Turns out this week I actually needed to use this laptop for work and it started freezing while using it (everytime, no matter what I was doing). I tried to boot from a Linux USB as well to ensure it wasn't a software issue and it still freezes. I booted in the system diagnostics tool and the computer froze during tests.

While attempting to fix it, I started the recovery tool and it pulled a BIOS image from Internet, but while the update was about to finish there was some sort of error. When the machine restarted I had the same problem I originally had, and I'm now again stuck at the Dell logo screen with the fans at full speed unable to boot, enter the BIOS nor to flash a different BIOS image. I've been hours trying to trigger the recovery screen.

This will be the last time I buy anything from Dell.

(edited)

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March 29th, 2024 14:12

I managed to get into the Firmware update procedure by trying to flash the 3.11.0 version specifically following these steps:

  1. Download target bios (3.11.0)
  2. Rename the XPS_13_9310_3.11.0.exe to BIOS_IMG.rcv on USB drive
  3. Unplug power.
  4. Press control+escape
  5. Plug in power, wait for keyboard lights, release control+escape
  6. Reinstall of bios from BIOS_IMG.rcv starts

    When trying with the latest version found in the drivers page for my service tag (3.21.0) it would end up in the infinite restart loop.

    I've found this solution here: https://www.reddit.com/r/DellXPS/comments/13nc31q/xps_13_9310_with_ubuntu_bios_stuck_on_old_3110/

    (edited)

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    March 29th, 2024 14:50

    well, the flashing froze at 95%, back to the start...

    (edited)

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    March 29th, 2024 19:23

    After numerous attempts, I was able to make it work with the 3.11.0 version, and it seems it is working fine with that one.

    I guess I won't attempt to update the BIOS for this system never again and just ignore the updates presented by the OS.

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    7 Posts

    March 29th, 2024 20:18

    nah, after some time it got frozen and is again stuck in the Dell logo screen

    (edited)

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    April 3rd, 2024 07:21

    I just had the same issue after updating to Bios 3.21.0 - stuck on the Dell Logo screen - had to hard reboot, and it booted this time. 

    Why did you choose Bios 3.11.0 @harroyo ? I did not have this issue on previous BIOS 3.19.0

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