XPS 13 9343 - Realtek HW Audio Codec - device cannot start

Question

I have searched and can't seem to find a resolution.  This is a fresh install.  Obtained the driver from dell support site and it installs but no audio with the above error code in device manager.  No matter what I do I cannot get the audio device to work and wind up in the same situation.  This appears to be a driver issue. XPS 13 (9343) running Windows 10 Pro 1809 Anyone have any advice?

TheYFamily · Accepted Answer

This should be what you need: https://www.dell.com/support/article/us/en/19/how13346/xps-13-9343-windows-10-driver-pack?lang=en

JOcean · Answer

A couple of sites that may help with an answer.

https://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/realtek-audio-device-cannot-start-code-10/a07793b6-d1c6-4293-aa43-90cebd5b19bf

https://appuals.com/no-audio-with-this-device-cannot-start-code-10-error-message/

TheYFamily · Answer

I got the audio working.  Strange I had to download the cab file containing the drivers for the laptop, extract it with 7zip, uninstall the non-working devices, remove the drivers both the audio devices that were showing up, then I had to add them back into device manager and point windows to the directory where I extracted the cab file in order to pull in the drivers.  After I did all that the audio is working.

TheYFamily · Answer

It looks that way...but...for me the only way I could get it to work was to download that cab file, extract it using 7zip, and then point device manager to the location where I extracted to install the driver.  It is strange indeed.

milosz007 · Answer

Where did you find the cab file containing the laptop drivers? I searched the Internet and found no working solution

milosz007 · Answer

It looks like the same driver is in 9343_Audio_Driver_8FWK0_WN32_6.4.10041.127_A01.EXEProbably the problem was after my last Windows update. Now it is working. Weird. Thanks

XPS

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