@Cris_1987 You have not Mention your Headphone model. But there is a peculiar thing for SONY, well at least for my WH-CH700 model. I tried everything from install uninstall new driver old driver update roll back nothing works. Hardware is Dell 1820 Bluetooth. And problem remain same as yours. Then I find the trick, turns out it is not a Dell hardware or windows issue.
First clear any old pairing for the headphone from PC, update Bluetooth driver to the latest one.. Turn off Bluetooth on PC. Press the power button on headphone and do not release until you hear pairing mode activated (1st you will hear headphone is turned on notification). then release the power button. Turn on Bluetooth on PC and add as a new device, then it is smoothly connected. It worked in my case.
Good luck, I was almost going to change my wlan/bluetooth card on Dell, many forum says that helps if you switch to intel wlan/bluetooth hardware.
kuru242xps9350
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0
February 23rd, 2021 05:00
Hi
@Cris_1987 You have not Mention your Headphone model. But there is a peculiar thing for SONY, well at least for my WH-CH700 model. I tried everything from install uninstall new driver old driver update roll back nothing works. Hardware is Dell 1820 Bluetooth. And problem remain same as yours. Then I find the trick, turns out it is not a Dell hardware or windows issue.
First clear any old pairing for the headphone from PC, update Bluetooth driver to the latest one.. Turn off Bluetooth on PC. Press the power button on headphone and do not release until you hear pairing mode activated (1st you will hear headphone is turned on notification). then release the power button. Turn on Bluetooth on PC and add as a new device, then it is smoothly connected. It worked in my case.
Good luck, I was almost going to change my wlan/bluetooth card on Dell, many forum says that helps if you switch to intel wlan/bluetooth hardware.