XPS 13 9370, error #M1004

Bumping it, since spammers are all around.

The place where you live - does it have a very cold environment?

Because when the system is switched off for so long and kept in a cold environment so long, it takes time for the semiconductor impurities to heat up and let the electric current pass-through them. The climates with extremely cold temperatures cause this problem in devices.

The reason I gave may not be applicable if your environment is neither too hot nor too cold.

First of all, many thanks for your answer. 

I do not live in a particularly cold or hot place: I live in Florence, in a normal flat, where 18-20° is the average internal temperature in this period of the year. 

Today I had the same problem, but worse. I tried to turn on the computer this morning and it failed 3-4 times, the vent went on, it finally succeded to turn on and I got this critical error message:

 " I bought it a month ago on Amazon Warehouse "

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I'm assuming you registered the computer on the Dell website and there's warranty on the computer?

Warranty & Contracts | Dell US

Please run Dell Diagnostic to check the hardware on the system by following steps below:

1. Power off system. Remove all peripherals such as printer, external drive, flash drive, printer.

2. Power on system, quickly start tapping F12 key continuously until you see Preparing One Time Boot Menu in top right corner of screen. In Dell Preboot Menu, select Diagnostic. After quick tests, select Fan, Thorough Test Mode.

Report back any error code. Check Results, System Health and Events Logs after all tests. 

ePSA Pre-boot System Assessment Dell (Official Dell Tech Support):

https://youtu.be/qeHNSxW7VSM

Any update Merlo Piccantes ? 

Dear @LSUFAN51 ,

I did as you asked and run the tests. Here are the results, but keep in mind that the computer has been formatted on wednesday (03-11-2020 at 6 p.m.) after the problem showed up earlier that morning.

I run the test three times, because I got a critical error message the first two times. It said "Testing completed. One or more errors were detected", but it didn't specify which errors. Since, during the procedure, it asked me to connect the charger (and I didn't the first two times, because I'm not that smart), I figured out that the error was due to that. I connected the charger and the third time it worked well without any error message. So the third test was ok: "All test passed. Validation code: 70466".

Then, I made further tests on the vents (both processor and video) in Thorough Test Mode and I got no errors as well.
Here's a picture of the Event Log of the system:

I'm posting it because it contains several old errors, which I don't know how to explain. They're all thermal errors and it puzzles me: there are five dated back to 2016 (and these I can't explain) and another one dated back to wednesday morning (12:29) six hours before I formatted my machine. So, since all the test went good, should I assume that the formatting process solved the problem? Is really everything ok or should I expect it to occur again? I'll keep on using this Dell XPS in the next days and keep you updated if anything weird happens. In the meantime, thank you for your help, I really appreciate that.

Have a nice day,

Merlo

The error showed up again today, so I guess that 

1) the formatting process didn't resolve the matter
2) the diagnostic is incapable to find the actual problem

Steps to Fix Dell Error Code M1004:-

Step 1:- Shuts Down Dell Laptop

First, you have to need to immediately shut down your Dell laptop in order to prevent damage.

Step 2:-Clean the Ram

The Dell Error Code M1004, indicating, a problem of ram, so you have a need to instantly take out and reinsert it again. In addition, you need to clean the ram contacts with Isopropyl, so that it works smoothly.

Also, you may have a problem with the CPU fan. It overheats no airflow and halts. So, you should take Dell tech support experts help to comprehensive guidance.

Step 3:- Check Device Drivers

You should try to check that all Device Drivers that are Current running in your laptop in order to prevent Hardware Conflicts. Well, a driver is software that helps the computer’s hardware and software communicate with each other. So, Updating device drivers are essential for you, thus it’s an easy to process. Look for the latest device drivers, you have to follow these steps:-

• Go to www.support.dell.com.
• Then go to “Drivers and Downloads” option.
• Next, you need to type in your service tag.
• Now it’s time to update the chipset driver and restart your computer.
• You can also update the notebook laptop software and restart your computer.
• Then you can also update the video driver and then restart your computer.
• Update the BIOS of your computer, if you wish to update it for smooth functioning.

After done all these things, check the Error Code M1004 is resolved.

Step 4:- Running a Registry Cleanup

It’s recommended you to running a registry cleanup scan right after you update your driver. It will assist you in fixing the error completely and will make your computer work better and faster.

I hope your problem is fixed.

Were you able to solve this issue? I am facing a similar problem on my Dell XPS 15 9570. But it is not under warranty anymore. If you find a solution then please keep me posted.