* Click my name and private message me the XPS 13 service tag number * Was this purchased directly from Dell Argentina?
* Is this an "out of box" issue? * If not, when did this issue first appear? * How long have you owned this XPS 13? * List all hardware changes you have made to this XPS 13
I tried all I found in dell forum but nothing's help.
I tried: New bios, downgrade bios, turned off fast startup, windows with all updates, clean windows, old windows, linux(mint, ubuntu)...
I found that Laptop is not shutting down even from bios.
Finally I disassembled laptop. I found a damaged cable from the small bios battery which was in contact with the case. The cable insulation was solve issue.
DELL-Chris M
Community Manager
•
56.9K Posts
0
April 24th, 2019 07:00
* Click my name and private message me the XPS 13 service tag number
* Was this purchased directly from Dell Argentina?
* Is this an "out of box" issue?
* If not, when did this issue first appear?
* How long have you owned this XPS 13?
* List all hardware changes you have made to this XPS 13
xx-ray
2 Posts
0
July 29th, 2019 06:00
Hello All,
I hope my experience will be useful!
I tried all I found in dell forum but nothing's help.
I tried:
New bios,
downgrade bios,
turned off fast startup,
windows with all updates,
clean windows,
old windows,
linux(mint, ubuntu)...
I found that Laptop is not shutting down even from bios.
Finally I disassembled laptop.
I found a damaged cable from the small bios battery which was in contact with the case.
The cable insulation was solve issue.