XPS 15 9500, Function Key problems

Question

Hi everyone. I recently got an XPS 15 9500 and had no problems with it for the first couple of days. However, eventually, I got this problem where every time I changed the volume or brightness the system would get really weird (the slider wouldn't show up and the icons on the taskbar wouldn't work anymore for about 10 seconds). I called Dell and did a fresh install of Windows with them, and the problem was gone for a couple of days. However, today I did some updates inside of the Dell Update app (including a BIOS update), and the problem is back again! Is anyone else facing the same problem and/or know how to solve it? Been bugging me a lot.

DELL-Cares · Answer

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

* Plug the AC power adapter into the XPS 15 9500
* Restart the XPS 15 9500 and tap F2 to enter the BIOS
* Go to Keyboard
* Toggle Fn Lock Mode to Off
* Click Apply Changes
* Toggle Fn Lock Mode to On
* Click Apply Changes
* Exit the BIOS
* Once back into Windows, retest

XPS

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