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60 Posts

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July 24th, 2022 18:00

XPS 15 9500 not charging and constant reboot

​My XPS 15 are keeping rebooting after plugging in the charging with the recent updates listed below:​
​- Dell XPS 15 9500 System BIOS - 1.16.0 - 25.93 MB - Critical - Installed​
​- Intel Management Engine Components Installer - A14 - 287.92 MB - Recommended - Installed​

​Even having the power plugged in, and showed no charging, the worse case was that XPS restarted self with no reason.​

​Any suggestion?​

​Thanks.​

​ ​

87 Posts

July 25th, 2022 12:00

More than likely the main board needs to be replaced. You should initiate a Service Request

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