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December 3rd, 2020 09:00
XPS 15 9500, SA HDD error 2000-0155
Hi,
On the XPS 15 9500, SA (SupportAssist) freezes while scanning hardware. And after rebooting it displays disk error 2000-0155. In UEFI, all tests passed.
Hard drive: PNY DYSK SSD CS2130 - 1TB
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DELL-Cares
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27.5K Posts
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December 3rd, 2020 09:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
* Run the pre-Windows ePSA diagnostics to check for any hardware failures
* Keep the AC power adapter connected to the Laptop during the test
* Click No when prompted for the extended memory test
* If you see any errors, capture the images and post them out here