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April 14th, 2021 08:00
XPS 15 (9500) touchpad problem
After numerous Windows 10 updates, there's an issue on my XPS 15 9500 laptop.
A touchpad problem - actually it works well(with problem).
The problem happens after I use a bluetooth mouse(or other wireless mouses).
Before any mouse connected on my laptop, touchpad works well.
After I disconnect the wireless/bluetooth mouse, then touchpad won't work.
The thing is, if you enable 'turn on your touchpad when your mouse connected' on windows touchpad setting,
then my touchpad begin to work.
It is a very subtle and not major problem but it makes me so.... annoyed
is there any solution ?
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DELL-Cares
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April 15th, 2021 02:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.