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MarMey

updated

2 years ago

M

MarMey

1 Rookie

2 Posts

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119

April 26th, 2024 07:22

XPS 15 9520, touch display ghost click problem

Having the same issue as here https://www.dell.com/community/en/conversations/xps/xps-15-9520-ghost-click-problem/647fa254f4ccf8a8de7cdfd6 (why is this closed?).

This seems to have started for me after the latest BIOS/driver updates round.

when can a fix be expected?

Yes, I already did all the usual things (drivers, ...).

Not expecting this to get solved here - mostly posting for visibility.

This machine is so full of issues it is not bearable any more. And given the amount of similar posts here regarding various issues, it does not seem to be because of faulty devices - these seem to be general bugs, which do not get fixed.

Only some of the most annoying issues:

- charging issues (this seems to be better though, after a year of back and forth)

- audio/video desync during calls (no fix)

- 2nd monitor not recognized after various BIOS updates (multiple BIOS downgrades required)

- now ghost clicks

  • Jesse L (retired)

    10 Wizard

    17898 Posts

    69016 Points

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    Posted April 26th, 2024 11:16

    To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.  Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.

     

    Jesse L (retired)