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June 16th, 2020 12:00
XPS 15 9530 boot issues
Last night I rebooted and upon restarting I received the following message:
internal hard drive disk drive not found
to resolve this issue, try to reseat the drive. No bootable devices.
I've done a bit of research on this topic and have gone into the Setup (F2) menu and have found that the Fixed HDD here appears to be found (ST500LT012-1DG142 500 GB) and the mSATA as well (LITEONIT LMS-32L6M mSATA 32GB). I've also run the diagnostic from F12 and it reported no errors and appeared to have located the hard drives. I am going to try and reseat the drive next, but if that does not work, is my drive dead and am I out of luck? The laptop is 6 years old at this point so well past warranty. Also experiencing a number of other minor issues (sudden restarts while sleeping/not in use, WiFi network adapter frequently requires repair, etc). If the hard drive is actually dead, I'm thinking it's probably best to just buy a new machine.
Any thoughts/help would be appreciated.
Thanks!
jphughan
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June 16th, 2020 13:00
@craigpfeifer Depending on what you're doing with that system, I wouldn't necessarily say that a dead hard drive would mean it's time for a new system. In fact you could get quite a bit of additional performance out of that system by replacing your current HDD+32GB cache SSD setup with a "full capacity" SSD. Since the XPS 15 9530 uses mSATA rather than the now more common M.2 slot type, check out the Samsung 860 Evo, which is available in mSATA, M.2, and 2.5" format and is basically the top SATA-based SSD on the market before technology moved on to NVMe. Since you have both a 2.5" bay and an mSATA slot, you could potentially even install two full capacity SSDs if desired. But even if you only install one, you'll see a significant performance boost in everyday usage, and it will cost a whole lot less than a new system of similar build quality to the XPS 15.
jeebuskon
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June 20th, 2020 17:00
Funny thing, my mother has the same dell and a few days ago the same message had popped up. I currently have the computer and am trying to reseat the drive. It has the same error so I am not sure what to do at this point... seems like many pc's from the same date and specs are having the same issue. Makes me think dell has a time limit on their laptops..
ThaBBoyWannaB
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August 1st, 2020 03:00
Same exact error message happened to me. In case anyone else finds this same message this is what I did to fix it.
I did the PSA check ups and diagnostic check ups in set-up mode, they told me both hard drives were working fine (i had a 1tb HDD and a 32 gb mSATA). So i opened the laptop and re-seated the hard drives (removed battery, unplugged and replugged both hard drives) and rebooted the computer only to find the same message. Even though the system said both hard drives were fine I figured it was a hard drive failure anyway so I ordered a 1 TB Samsung 860 EVO SSD to replace the HDD.
Once it arrived I replaced the old HDD with the new SSD, unfortunately I still had a boot error that didn't allow me to boot into windows (to be honest I don't recall the exact error). To fix this I removed the mSATA drive and left only the new SSD plugged in. I then did a clean install of windows (from a USB) onto the new SSD. After restarting it, it booted up like normal.
I can't stress how much it's worth upgrading to a SSD if you still have an HDD. Boot up time is instant from sleep, and about 10 seconds from complete off to the Windows log in screen. It feels like a brand new computer. I was thinking of replacing this laptop in the next year or so but now I don't see any reason to. Its very fast, booting up from off to usable in a quarter of the time it used it take.
On a side note, once the computer was running I plugged in the old HDD using a USB to SATA cable and was able to recover all my files. Turns out the HDD did not fail and still works fine, maybe the mSATA drive failed? Everything started working once I removed it.