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Mayell78

2 Posts

2609

December 29th, 2019 07:00

XPS 15 9560 Usable Memory issue

Hi, I have a Dell XPS 15 9560 factory standard 16gb of memory yet I cannot achieve more than 2.15gb usable.

I'm on Windows 10.

64 bit OS.

All drivers are updated both via windows and Dell.

Run every conceivable diagnostic and all the memory checks fail except the windows memory one which passes yet it says my memory should be working normally. 

Any ideas ? I can't believe all the sticks have simultaneously failed...….yet why would the diagnostics fail ? Anything I can try before I completely lose my mind ?

1 person also has this problem

JOcean

11 Legend

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12.6K Posts

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69.5K Points

December 29th, 2019 08:00

If the Dell diagnostic check fails the RAM then the RAM is probably defective. After restart when the Dell splash screen appears, start tapping F2 for access to the BIOS. The amount of RAM installed will be there, if the total is wrong then you start thinking a problem exists.. Then at the Dell splash screen again start tapping F12 and run full diagnostics (I assume you did this already). Watch for RAM errors. Also make sure the RAM is fully seated and try reseating if you have any doubts. Of course it is possible that the motherboard has problems as well which is causing the RAM errors, as in bad SODIMM slot or slots.

Just out of curiosity nothing spilled on the keyboard did it?

Mayell78

2 Posts

December 29th, 2019 10:00

Hey, thanks for taking the time to help a stranger.

I tried the F2  and it shows 16384 installed memory and 16254 available memory.

I ran the F12 extended diagnostics and it passed all tests.

Yet I still see only 16gb installed physical memory but only 2.15gb total physical memory 6.6gb total virtual memory and something that says 4.45GB page file space.

Basically memory is running constantly at 99% memory and apps are dying. 

BIOS is 1.18.0 which is the latest. 

U2CAMEB4ME

6 Operator

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6.2K Posts

December 30th, 2019 05:00

Welcome to the Dell Community @Mayell78 

How do you have this "Page File Size" set???

Vmem#6.JPG

  • Right click on This PC and open Properties.
  • Select Advanced System Properties.
  • Click Advanced tab.
  • Under Performance, click Settings.
  • Under Performance Options, click Advanced tab.
  • Here under Virtual memory pane, select Change.

Best regards,

U2

yuxinnnn

1 Message

February 22nd, 2020 08:00

hi i am having the exact same issues! can you please tell me how to fix it? i cant run some of the intensive modeling softwares they would just crash 

my email is 

 

thanks so much

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