XPS 15 9560, Shuts down randomly

Sorry to hear about that. I hope you can figure something out. FWIW, I have the latest Nvidia and Intel graphics drivers installed from the Support Assist program (Intel drivers were just updated a week ago or so), with 100% default options on both. And the game just automatically uses the GTX1050 on mine instead of the integrated. I could totally see how the integrated wouldn't be able to keep up. Hope you can figure something out. 

Thanks man. I'll keep trying old drivers and see what comes up v0v ...

This really needs to be fixed.

Dell coming to replace heatsink and fans but i doubt it will fix it. It's a software problem

I want my machine to run like a 1050 machine. Games like eve online should run easy even 4k

A04 is still available online, straight from Dell. It's available right here: http://www.dell.com/support/home/ba/en/badhs1/drivers/driversdetails?driverId=JTXD1. And here is a direct link: https://downloads.dell.com/FOLDER03913227M/1/Chipset_Driver_JTXD1_WN32_8.2.11000.2996_A04.EXE

Has anyone started experiencing the same issues again recently?

I could upload a shared dropbox link for you but that would have to be later when I get home (about 10 hours from now :TongueTied:)

But what I noticed is that A04 downgrade heavily throttles my computer just to keep its temps and avoid shutting down. 

I don't want my PC performing at half of what its capable of. Ofc it might prevent shut down but that is not the way I wanna use my PC 

I have the same issues. I just got my laptop back from the repair center today after they preformed a hard drive replacement. I use it right away to check, and it keeps shutting down - at least 20 times today - during the  program installation process and etc. I called them again, and told the issue, and finally they will send the technician to replace the motherboard. But, from the discussion I read here, it looks like those mother board replacement will not resolve the issue. I am just confuse and surprised to about such a issue with this laptop - expensive and high spec, which you expect will run great in a "extreme" work. ( I bought my xps on September 2017)

so, what I have to do next if the issue keeps happening after the motherboard replacement?

Best,

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@Herryfs wrote:

 

so, what I have to do next if the issue keeps happening after the motherboard replacement?

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Just install this old driver here, and don't update it until Dell and Intel fix this issue!

https://downloads.dell.com/FOLDER03913227M/1/Chipset_Driver_JTXD1_WN32_8.2.11000.2996_A04.EXE

hi droza,

thanks for the info. I will try it later. So, after you install the old driver, everything works fine now? and you can use yours with a heavy work load?

One thing I noticed, when I tried to do stress test through support assist, this laptop just went off suddenly. 

So, do you think this issue is caused my software problem? I am just afraid, the my laptop has a hardware problems defects and etc.

I also wonder, do you (and also other xps 15 user here) experience an issue with their LCD screen? I often have this kind of pixel line on my LCD, and when I a pointed that line with the mouse pointer, that pixel line gone and back to normal. But, those pixel line often appear randomly at different places.

Yeah, we all have the same problem. It's a driver issue, not hardware. With A04 installed, the CPU will correctly throttle to avoid hitting 100 degrees celsius. When it hits 100, it shuts down, which is what happens with the later drivers. Intel and Dell need to fix their drivers.

With A04, you can stress test the thing like crazy all you want and it won't shut down.

Sorry to hear about your screen issue. Hope it's just a matter of updating the drivers. Mine's okay.

Okay, thank you for the information. :)

It's amazing that even the very latest Intel thermal driver from May 2018 is causing the shutdowns and the one from 2016 is just fine. Why is it taking so long for Dell to figure this out?

I suppose because they do nothing! Did anydoby talk to support?

I just discussed this with Dell Twitter support and they promised to pass it on to Product Engineering. Hopefully we will get updated drivers soon.

For now, downgrading to v8.2 (A04) solved any throttling issues for me as well.