XPS 15-9570, color banding issue

Let's write it again...

I wrote all those problems in your customer servise because they ask from me the whole story for my XPS.

The topic that i'm writing right now it's ONLY for the resolution and the colors, yes!!!

All of us here we are talking ONLY for this problem!!!

Me and other users into this topic clearly told you that the only BIOS version that the colors looking good was 1.5.

But in 1.5 BIOS version has other issues, like  the power button and thurderbold that was already mentioned in other topics.

So the ONLY thing that you have to do is to fix this problem.

And please Dell, tell us something else, why you asking from us video to see this issue?

Your Dell XPS 9570 laptops works perfectly with the colors and resolution in the last BIOS version?

Maybe you are not a photographer and you cannot realise what is the correct colors so try this to see the diffence.

Open an image with rich colors, with a XPS 9570 and BIOS verison 1.5 and then update it into the BIOS 1.13 version. Then tell us the difference.

I think that you have already done this, but your suggestions and all those "solutions" that you tell us to do, show us that not only you haven't done this, not only you don't read what we are writing in our posts but you also you don't care at all.

I'm waitting for your response,

Panagiotis

Also take a few images for samples.

First of all i'm sending you a prntscreen of my desktop.

Logically you will see the image perfectly because your device don't have any issues..

but after that i upload to you what i see with my eyes!!!

You probably see this image in perfect quality

p_gian, 

Thank you for your message. I've been able to review the entire conversation. I thank you for your effort with being able to analyze the situation to point of figuring out that the colour banding issue is not present on version 1.5 but poses other issues instead. 

With all the drivers and firmware running the latest version along with the latest Windows update, my best bet would have been to tweak settings in the Intel Graphics Command Center application and wait for the next driver release by Intel for their graphic card. But since you're pointing out that this is not present on BIOS 1.5 but with other issues at hand which gets resolved post the BIOS update to the latest version, I'll run this by the Product Engineering team to seek further information. 

Please bear with me for a day or two until I hear from them. 

Regards, 

Ronnie

Ok, I tried ClipSkills method and it worked.

Finally after 3 months of trouble shooting and significant cost, its great to have a solution.

Thank you Ronnie, i will wait for your response!!!

The problem now is that i cannot use 1.5 BIOS version because windows update every time install again 1.8.1

So i have no real colors to work with!!!

I would suggest you the steps which should stop Windows from updating the drivers. 

1. Right click the Start button and then select Control Panel.
2. Go to System and Security option and click System.
3. Select Advanced system settings from the left sidebar.
4. Select the Hardware tab.
5. Then Press the Device Installation Settings button.
6. Choose No, and then press the Save Changes button.

However, to keep you informed, the newer BIOS usually have fixes and compatibility for other issues, which might be missing in the older driver.

-Deepak

Thank you for this information Deepak,

I will downgrade it now because i have to work, i have several projects to deliver!!!

Please guys inform Dell developers to fix this issue!!!

Addle, is not work this method.

I have tried several times with 3 different DELL XPS 9570!!!

The problem with the banding still exist...

It's a BIOS problem that's for sure!!!

If you downgrade right know to 1.5 BIOS version you will see that everything is perfect!!!

@p_gian 

Hi

I'm using the newest bios and for me the colours are OK.

You have to be aware that you bought a laptop with aRGB (if you have the 4k display). The colours are much more vibrant than on normal displays. If you want sRGB colours in all applications and not only in colour-management capable apps you have to mess around with settings in Intel gfx-conrol-panel or PremierColor. Both will result in colour-banding because of the 8-bit per channel.

To avoid this i did the following:

1. In Intel GFX Control set the Colours to full/vibrant not compatible (I have the German GUI and don't know the used English naming). This setting disappeared for some bios and/ore driver versions and it used full/vibrant by default.

2.Uninstall PremierColor. This tool is crap in my opinion. It installs several colour profiles in windows colour-management which causes banding.

3. Go to windows colour-management and disable any profile which is used eventually by the internal display.

The banding should be history now. If you want exact grey tones and less banding you have to profile your display with an profiler from X-Rite. Without profiling my display has a little shift into magenta.

I user colour-manage-able apps from Adobe like LR or PS ore Zoner and everything is fine. I use firefox/chrome with enabled colour-management and everything is fine.

Other not colour-manage-able apps are to vibrant but this is a software issue.

When i compare the colours on my dell with by hardware calibrated BenQ i'm satisfied with the result. There is little banding on the dell but this is because of the software calibration to avoid the magenta shift.

Bye
Marcus

@marjue 

Thank you for you time, trying to explain me all those things but i think that you are off topic.

My job is not trying what any user did, but trust me i have done this several times.

My job is to take photos, edit those photos, create beautiful designs and give them to my customers.

Dells job is to find a way to make my laptop screen looks accurate, like when i have bios 1.5.

I also have spyder 5 calibrator and i have calibrate my screen several times, but all the calibrated profiles don't work properly with this BIOS, i always have banding!!!

The solution that i found now to work for my clients, is to connect my laptop with an extrernal screen.

That's work perfectly...

The external monitor works fine and the colors look perfect but my laptops screen looks terrible. 

Its definately BIOS issue my friend.

PLEASE GUYS STOP THE SUGGESTIONS AND LET DELL FIX THE ISSUE...

PLEASE....

Hello,

Thank you for providing us with the current status of the computer. As you have mentioned that the laptop screen looks accurate when it has the BIOS 1.5, we are providing you with the link to install the BIOS 1.5. Kindly install it and check. We will await your response.

BIOS 1.5. : https://dell.to/2MnBtnW

Thank you for your time and patience.

- Jasbir.

@Jasbir 

You don't follow the topic, just the last posts..

I used to work with 1.5 since i bought this laptop..

but now windows updates always reinstall 1.8.1 everytime that i turn on my laptop.

DON'T SUGGEST HALF METERS, TALK TO YOUR DEVELOPERS!!!!

WE HAVE NO MORE PATIENCE, JASBIR!!!

I understand your concern. We are really sorry for the inconvenience caused. Our intention is to help you resolve the issue. 

DELL-Cares, no, quite opposite.
If your intention was to help us resolve the issue, you wouldn't make us wait for the permanent solution for around a year now. Looks like your people randomely read some posts from thread and provide some random generic and 99% useless replies. Like you don't have any communciation between each other and don't have any procedures for escalation of the issues to the responsible teams.

After replies like this, we can't even be sure that someone from development/engineering team is actually assigned to the issue, we still have no ETA or anything. I actually don't even know now if it is possible to make you work as a team which really wants to help your customers, not just some random people none of which takes any responsibility for anything.

To me it is currently the worst support I've had a chance to interact with ever.

But for some weird reason I still have a last small piece of hope left ,that someone who can actually do something in your great company, will read whole thread and act correspondingly.

@p_gian 

Hi

OK I understand you .... this laptop drove me crazy too in terms of colours and gfx-drivers. But now I'm fine with it. Only wanted to share my experiences.

Could you please upload your example desktop background file in original somewhere? I would like to test it in my environment. Maybe i can switch on/off features to get the same result as you have.

Dell did many things wrong with this product and the support is subterran (a German phrase)

Bye
Marcus