XPS 17 9710 Adobe Lightroom denoise issues

Question

Hi, would anyone know why I am having issues with lightroom denoise on this machine.

Lightroom will either crash when running Lightroom denoise or if it does process denoise it adds random blocks and little artifacts over the picture. I’ll attach. Picture as it would probably be easier to see rather than me explain it.

I’ve update the NVIDIA 3060 driver to the latest studio driver. But I have tried all the studio and game ready drivers going back 6 months. I’ve tried a complete fresh install of windows and therefore Lightroom but nothing seems to fix this issue.

I’ve also tried disabling the integrated graphics but still the same.

Also I’ve run a windows memory diagnostic tool and no issues found there.

It happens on all pictures and it’s not the photo’s as I’ve shared photo’s and other people have run them fine.

It shouldn’t be my laptop as it’s less than 18 months old.

If anyone has got any ideas on this that would be fantastic

Casga · Answer

I've contacted their support by webchat on a few occasions and the last one I spoke to said it was a bug and will be fixed in the next update. I'm sceptical but I guess time will tell.

Thanks for the link, that was a good read about denoise

DELL-Jesse L · Answer

Casga You may want to contact Adobe support for Denoise issues.  Also, clicking here may provide some insight on Denoise.

Deilephila · Answer

I have exactly the same issues with my XPS 17 9710.

Even after a complete fresh installation of the computer (was necessary because of permanent bluescreens after Windows Update KB5027303) there was no improvement.

After installing the latest Studio driver (version 536.40 from 06/29/2023) the problems were solved for about a week. I was able to edit about 60 images with different settings of Denoise without any artifacts and crashes.

Since today the problems suddenly occur again almost with every usage of Denoise. Does anyone have any ideas?

Casga · Answer

I’ve tried contacting Adobe by their web chat also but they don’t have a clue.

I started a thread on the Adobe community page but no solution there.

Here’s the thread in case you want to check it out.

https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-denoise-adding-random-blocks-and-artifacts-to-images/m-p/13923166/page/2#M328404

I also did a complete reset of my system and tried all the drivers but unfortunately nothing seems to work.

It does seem like it’s something to do with the xps 9710 and Adobe. If only Dell or Adobe would actually look into it we might be able to get a solution

Deilephila · Answer

Thank you for the link.

After the problem seemed to be solved by the Nvidia driver update, I was quite positive.
The underlying problem doesn't appear to be hardware damage, but rather driver or settings issues and that was good news.

I'm currently trying to reconstruct which updates have been installed in the last few days that could possibly be related to the recurrence of the problem.
The Nvidia driver is still the same.

What I noticed after reinstalling Windows and Lightroom Classic is that the 1:1 previews were rendered quite slowly and that the fans were heard less often and not as loudly. The system seemed throttled to me. So I turned the windows performance settings to maximum. I just undid that to check it's effect but it didn't help.

I also think I've noticed the artifacts appearing as the fans get louder. The first image of a batch processing is sometimes artifact-free, but the following images increasingly exhibit artifacts until Lightroom Classic crashes. So maybe it has something to do with heat development?

Tom_7879 · Answer

Hi. I’ve an XPS 15 9570 and was having similar problems with an “unrecoverable GPU error”. The internal GPU memory is 4GB so below the 8GB recommended for denoise. I found some temporary fixes but these only seemed to last a day or so before the error returned. Even within the fixed denoise was taking 15 minutes or so a picture.

Rather than upgrading the laptop I instead bought a second hand external eGPU (Razor Core) used for gaming with a 3 year old graphics card. It plugs into the laptops thunderbolt and has transformed the performance with denoise on a +30MB picture taking 8 seconds.

XPS

XPS 17 9710 Adobe Lightroom denoise issues

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