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631
April 11th, 2023 14:00
XPS 7590 dead gpu?
Hi everyone, I'm facing one of the problems I would never wanted to face. The gpu in my laptop is not recognised anymore, I tried to remove all nvidia software and install again the latest driver but when i start the installation process it says that the graphics driver didn't found any compatible graphics hardware. I had this problem the first wek I had this laptop, but then there was the warranty to save me, now I'm left alone. I don't play much nor use software that need the nvidia gpu but this really annoys me considering this is my main and only device. Do you have any suggestions? I tried the diagnostic but it says everything is fine when I check the video card, the problem is that the diagnostic is checking only the integrated graphics card, not the nvidia so I don't really know if the gpu is not working anymore or if there is something more I can do to try to make it working.
Anything else is working fine.
Any hint? Thanks in advance to everyone.
ejn63
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April 11th, 2023 16:00
If the device manager doesn't see the GPU at all, the only solution is either to use just the integrated one, or replace the system board -- the GPU itself cannot be replaced.
You should see two entries under Display Adapters in the device manager. If you do, it could be a driver issue (remove all the video drivers, then reboot, install the Intel driver and then the nVidia driver). If you do not, replace the system board.
alemian95
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April 12th, 2023 01:00
The driver manager shows only the integrated one. I tried also to check the info inside the BIOS but again it shows only the integrated one. For sure is hardware related, also considering how this problem happened. I was playing Fallout, a bad optimized game but for sure not a heavy one for the gpu, and after a couple of minutes the laptop shut down instantly, not a single warning, not even a blue screen. I restarted it immediatly and everything looked fine until I checked the driver manager. At least everything else is working fine, like nothing happened. It looks weird, because the laptop behave like the nvidia gpu never existed, so I hope that the problem is the connection between the motherboard and the gpu and maybe can be repaired.
ejn63
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April 12th, 2023 03:00
If the connection between the GPU chip and mainboard is damaged, it cannot be repaired -- the GPU is soldered to the board with thousands of micro-ball points. Anyone with the skills and equipment won't even try -- or will charge enough that a replacement board will be equivalent or less in cost.
alemian95
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April 12th, 2023 04:00
You're probabily right, I'll keep the laptop as it is since it works perfectly fine apart from the gpu, but for me this means no Dell anymore, poor quality control all over the time, this laptop had multiple problems from the battery, webcam, motherboard, ssd. Even after a complete replacement I had to ask for another motherboad because I had this same problem just after a week the first replacement. After that this laptop was fine, but this is not normal.
I don't know what is wrong with Dell, but when you spend almost 2000€ for an i7 with 16 gb of ram, 512 gb of ssd and a basic gpu, you expect a lot more than this, and the fact that the warranty is expired does not mean anything, I have much older laptops with nvidia gpu that still works and costed much less.
Anyway thanks for the support