Unsolved

6 Posts

868

October 29th, 2020 20:00

XPS 9500 Keyboard Issue

Hi, 

Has anyone experienced stiff keys when typing on the XPS 15 9500? 

Moderator

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27.6K Posts

October 29th, 2020 20:00

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

4 Operator

 • 

4K Posts

October 30th, 2020 09:00

Please run Keyboard troubleshooter on the system by typing Troubleshoot onto [Cortana] search box. The troubleshooter find and fix problems with your computer's keyboard settings.

If Troubleshooter doesn't fix keyboard:

Uninstall / reinstall keyboard driver in device manager. 

1. Right click keyboard driver and select Uninstall

2. Select Action on the Device Manager menu bar

3. On the Action menu, select Scan for hardware changes to reinstall driver

If that doesn't work:

1. Right click keyboard driver

2. Select Properties

3. Select Roll back Driver under the Driver tab

Lastly, if keyboard still doesn't work normally:

Roll system back to the most recent successful configuration of the registry, restart the computer in Safe Mode and select the Last Known Good Configuration option. Hopefully this will finally fix the computer's keyboard.

1 Message

June 3rd, 2021 16:00

Yes, by R, T and E keys are stiff and feel very bad to type on.

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