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April 24th, 2021 13:00
Xps13 9360 - doesn't boot - please help me
Dear Dell community,
I sincerely hope you can help me out. In the last weeks my laptop had hard times to boot. Sometimes I had to click a few times to turn it on as the light under the power button was turning on and then off after 2 and sometimes 5 seconds. Eventually it was booting after a few trials. Yesterday, instead, it didn't turn on for like 1 hour when at work so I followed the instructions which I found on this blog in order to solve this issue once for all (
Disconnect the AC adapter.
Disconnect the "Main" battery.
Disconnect the "CMOS/BIOS" battery.
Hold down the power button for 10-15 seconds.
Connect the AC adapter and test. )
However since I did this, the computer seems to be just dead. The laptop hasn't boot since. I repeated the exercise above a few times but nothing.
Now when I click the power button, the light stays on for 2 seconds and I can hear a tiny micro sound a moment before the light under the power button goes off. Like it s starting but then it doesn't manage to.
Does anyone have any idea on what to do? I am desperate, I bought this first class computer with my savings 3 years ago and I am so disappointed and devastated at the idea that I need to get rid of it already.
I hope in your help. Fabrizio
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fabriziosepe
2 Posts
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April 24th, 2021 13:00
ejn63
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April 24th, 2021 14:00
The mainboard is toast -- depending on the CPU you have (or want) and the memory quantity, the prices range from $300-500.
https://www.parts-people.com/index.php?action=category&id=143&subid=927&refine=motherboard