The last couple of times I've attempted a Hardware Scan using SA (SupportAssist) it's never finished (I killed it after 7 hours or more). This is a relatively new machine XPS 8930 with a 2TB SSD, and another 2TB HDD. The first few scans ran normally, but now it seems stuck @ 55% complete. It is using CPU, so it's unclear whether I'm being impatient, or something's really wrong. I admittedly don't understand how the 10 minute estimate was arrived upon.

Anyone have any insight on whether this is a problem, or whether hardware scans are supposed to run this long?

When I look at the log for the last hour is shows the following.

2020-10-13 15:11:57,748 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.SupportAssistHelper - Starting workflow periodic Configuration update
2020-10-13 15:11:57,756 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.SupportAssistHelper - File not exits . Periodic Configuration stopped
2020-10-13 15:11:57,757 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.SupportAssistWorkFlowTasksBase - UpdateExpiredNotification
2020-10-13 15:11:57,779 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.SupportAssistWorkFlowTasksBase - UpdateExpiredNotification ID : 11
2020-10-13 15:11:57,783 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ConsumerSupportAssistProcessor - Retry warranty call
2020-10-13 15:11:57,796 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ConsumerSupportAssistProcessor - Checking Auto launch DataMigration Home page as part of workflow
2020-10-13 15:11:57,809 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ConsumerSupportAssistProcessor - Criteria not met for Auto launch of DataMigration Home page
2020-10-13 15:11:58,116 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ProcessHeartBeat - Work flow for processing HeartBeat notification Ended
2020-10-13 15:11:58,154 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ScheduledWorkflowTaskBase - BEGIN - Schedule Scan Workflow Task
2020-10-13 15:11:58,163 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.DataAccessLayer.DataAccess - Get Schedule Scan details
2020-10-13 15:11:58,178 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ScheduledWorkflowTaskBase - Schedule Period 0, Time 17 in weekly Schedule scan
2020-10-13 15:11:58,182 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ScheduledWorkflowTaskBase - Schedule Period 23, Time 17 in monthly Schedule scan
2020-10-13 15:11:58,187 [3.7.0.148] [5952 - 39] INFO Dell.Services.SupportAssist.SupportAssistAgentCore.ScheduledWorkflowTaskBase - Schedule Period -1, Time 17 in weekly Schedule scan

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