I recently purchased a new desktop computer, and it was shipped to the wrong address. I noticed immediately when I received the "order shipped" email that the shipping address was incorrect and contacted Dell. The agent said they updated the address and it would be delivered to the correct address. 

For the next 6 days I kept checking the FedEx tracking number that said it was going to the incorrect address, and I repeatedly contacted Dell (tons of time waiting on hold and dealing with automated prompts) and they kept telling me the package was re-directed. I contacted FedEx to try to perform the very simple task of changing the delivery address and they said that only the shipper (Dell) could make changes. 

Yesterday after receiving confirmation that my $860 desktop was delivered to the WRONG address I contacted Dell support AGAIN and they said they would try to recover it. Hearing nothing back today I called again and they said that they haven't been able to recover it and I need to file a police report if I want a refund or replacement. I contacted FedEx who told me that they never got a request to change the shipping address OR recover the package, and that they would like to help me but they need Dell to contact them.

I contacted both the police department in the other state where the package was delivered AND my own local police department who told me that there's no criminal act so I can't file a report. It's on the party that sent the package to the wrong place to resolve it.

The last 2 times I called Dell Support they hung up on me while I was on hold. I don't know what else to do. This is the worst experience I have ever had buying anything, and I will NEVER buy anything from Dell again.