This issues comes up again and again in these forums and online. It's really a joke...I just wish I had looked it up before dealing with Dell directly. There are plenty of ways to buy a computer and have your order fulfilled in a timely fashion. I ordered a laptop during a sale about a week ago and was led to believe the order would be fulfilled in 3-4 business days. As many people have experienced, this was magically changed to being fulfilled in 21 days. I've requested the order be cancelled and have been told it will be shipped (in about 10 days from now) and that a process to return the order can start then. I remember when Dell people thought of themselves as production and ordering geniuses...maybe they still do and this is the problem. What kind of system is built without the ability to stop a process six days in when there are 11 days remaining? What kind of system doesn't reach out to you and let you know there will be massive delay and ask if you'd like to cancel the order. Really...this...and Dell are a bad joke. Sadly...the joke appears to be on me. Don't order from Dell!!!