Point blank- I can't understand the customer service representatives. I wanted to send my computer in for a repair since the motherboard has seemed to magically fry on it's own (2nd time same model). I was rerouted x3 only to find out the center was closed. I literally couldn't get the email from the person because I could not understand them. I asked several times and finally gave up.

A) motherboard shouldn't have gone out this early. Once already under warranty,  now it's happened again. (M18x)

B) I can't understand your staff for support

It's starting to look like I need to add dell/alienware to the never buy from again list like HP. Looking around these forums it doesn't look like I'm in the minority either.