. G Series Computers 

1.Make sure the BIOS is updated to the latest version. For more information, refer to Dell Knowledge base article What is BIOS and How to update Bios

2.Make sure the Keyboard backlit option is enabled in the BIOS. 
a.With the computer powered off, press the power button.

b.Immediately start pressing the F2 key once per second (if the computer boots into Windows, shut down the computer and try again). 
Depending on the version of the BIOS on your computer, you may have different options.

On some versions of the BIOS:

https://dell.to/35aHuyn the + sign next to System Configuration.

https://dell.to/3jClZu8 Keyboard Illumination.

Note: If Keyboard Illumination is not an option, your computer does not have a backlit keyboard.

 3. •Disabled or Off - The keyboard illumination is off.
•Dim - The keyboard illumination is at half brightness.
•Bright - The keyboard illumination is at full brightness. 
Note: There may be another option listed under Keyboard Illumination in the System Configuration menu: Keyboard Backlight with AC. When enabled, you can use the brightness level keys on the keyboard to set the brightness level.

https://dell.to/353HfVL Apply, and then Exit.

expand "system configuration"

then click on "keyboard backlight timeout on AC"

Then click what you want to set the time too.

 

 

 

Not an option in the BIOS nor Control Panel as per images below:

BIOS

 

Control Panel

 

I just got my G7 7700 today and the blue lighting worked on the keyboard and under the palm rest.

I ran Windows Update and Dell Command Update which updated the BIOS. Then it stopped working.

The options for the keyboard backlight aren't there. As illustrated in the screenshot above.

I have a Dell On Site tech coming to replace the keyboard. They suspect a hardware problem.

I would love to find a solution for this. Fingers Crossed!

Hi xXTheEpicOneXx,

Mine also arrived yesterday and I had a similar problem, after updating the Alienware Command Center and the BIOS I lost all lights and the FX function wasn't there, which I solved formatting my PC and reinstalling everything (manually downloading the last version from Dell website), the issue is AWCC doesn't have a "timeout" settings, which also is not included in this model BIOS as the old models.

I have control on effects and colours of lights via AWCC, but I don't have how to set the timeout (automatically set to 60s), which is really annoying, since all other manufacturers and brands have this function.

I received a message from support as per below:

"At this time we consider the system working as per design and the backlight times out will be automatically controlled by the Bios on your system.

Hopefully in the future we can release a different Bios version so users like you can modify this feature"

I'm sorry, but the feature is clearly missing from the BIOS/AWCC and the first step would be to recognise this issue Dell.

Hi, 

 

I'm Prajesh. I have reviewed the case and sorry about the situation you had to go through. I have had this re checked with the BIOS simulator and ideally we should have an option of the keyboard backlight time there. Since it is not available, I will write to my product engineering team and have it reviewed further. I should have an update in the next 1 to 2 business days and will keep you posted as soon as I receive the update.

 

-Prajesh

 Any update on this issue?

Hi TruckinUp I received the following message from Dell: "I have received an update from the product engineering team. This is working as designed. This option was available on the previous version of BIOS. However, because hardware does not support it, this option has been hidden in the new BIOS version due to interface limitation." Sorry Dell, but this is not an acceptable response, obviously it's not working as intended, we need an update to allow us to change this setting.

Hi!

 

I have sent a private note.

Hiu

 

Please let us know how this resolves !

 

I received my G7 7700 yesterday, and am exactly at the same place as your opening message. I went to the BIOS, no option available. And not a single setting anywhere to change this, be it in Windows 10 or in Alienware Command Center.

 

I very much agree with you that 'work as designed' is a totally lame answer here. They dropped the ball and don't seem to want to fix it. but this is an extremely annoying thing, and honestly, it should be a totally easy thing to setup in the control panel.

But I,ll take whatever solution offered, if it doesn't involve things like hours of disinstalling and reinstalling stuff

 

thanks