The short version of the story is,  they don't make my motherboard anymore for my 17x r2. A replacement system has been approved as I have 300 days left of my 4 year extended warranty. Now my problem is,  my current specs are i7 720, 8gb 1333,  2x 128gb Samsung ssd,  cf 5870, 1200p rgb led, and Blu-ray drive. The replacement they are offering me is somewhat upgraded in in the cpu and ram department and it is a new build 17x, however I specifically bought a r2 for for the dual gpu, 1200p screen and Blu-ray drive. Am I being out of line for wanting no less than a dual gpu setup with Blu-ray, now I understand there is no way to replace my screen or upgrade it but a single gpu unit regardless of what gpu it is can not replace having 2. If one dies I always can run on one until it gets fixed because I need the computer everyday. Also upgrading wise two is always better. The latest I've heard from my rep is they can not go from 17 to 18, I explained why I need dual gpu and he has cancelled my new system build and is escalating my case whatever whatever that means. So my question again am I being out of line for wanting a dual gpu replacement,  and what should I do from here?