UNSOLVED
Does Alienware use Refurbished Graphic Cards?
My Nvidia graphic card has been constantly crashing; I've also already started to hear my keyboard making squeaky sounds. If this is true, that some components I bought were refurbished, then I demand a total new exchange of my Alienware 13. I did not spend $1100 on a second-hand product.
Also, in regards to the constant graphic card crashing. A short important note: All the crashes are caused by the file:
nvlddmkm.sys. I HAVETRIED EVERTHING AND IT STILL CRASHES with constant BSOD.
This really annoys me... I might as well get a new laptop.
By constant and chronic I literally mean at least 3 times a day.
I have literally tried everything there is on google but nothing has worked so far.
Please help, I can't play OR work like this. I tried to diagnose my overpriced (and bad... as of now) laptop using the SupportAssist yet with all these crazy crashes, this laptop still has managed to pass all the tests. Kinda odd... All of the problem comes from Nvidia driver though, so I really don't know if I should blame Dell, or Nvidia itself.
Attached in the link below:
•Dump Files
•DxDiag (which include specs that I will list below)
in Compressed format.
Machine name: SAMMYLOVESMUSIC
Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150819-1946)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Alienware 13
BIOS: A04
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHz
Memory: 8192MB RAM
Available OS Memory: 8104MB RAM
Page File: 4269MB used, 12026MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode
This really annoys me... I might as well get a new laptop.
By constant and chronic I literally mean at least 3 times a day.
I have literally tried everything there is on google but nothing has worked so far.
Please help, I can't play OR work like this. I tried to diagnose my overpriced (and bad... as of now) laptop using the SupportAssist yet with all these crazy crashes, this laptop still has managed to pass all the tests. Kinda odd... All of the problem comes from Nvidia driver though, so I really don't know if I should blame Dell, or Nvidia itself.
Attached in the link below:
•Dump Files
•DxDiag (which include specs that I will list below)
in Compressed format.
Machine name: SAMMYLOVESMUSIC
Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150819-1946)
Language: English (Regional Setting: English)
System Manufacturer: Alienware
System Model: Alienware 13
BIOS: A04
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHz
Memory: 8192MB RAM
Available OS Memory: 8104MB RAM
Page File: 4269MB used, 12026MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode
MediaFire Link: http://www.mediafire.com/download/wnc2aum2d2g78yl/Diagnostic_Package.zip
I appreciate all the help!
