UNSOLVED

JeffVandervoort

updated

21 years ago

Closed

0

26485

June 22nd, 2005 02:00

Setup cannot run on this machine.

Inspiron 8600, Win XP SP2.
 
Many times, when I try run Setup to install downloads from the Dell site for my notebook, I get this message from Windows:
 
DELL System Information Module
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DELL System Information Module has encountered a problem and needs to close.
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[Debug]       [Send Error Report][Don't Send]
This is followed by
---------------------------
Dell System Software - InstallShield Wizard
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Setup cannot run on this machine.
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OK  
---------------------------
Then the driver install halts and I can't install it. These drivers ARE correct for this machine. The latest example is Dell Notebook System Software (R96945), but I have also had the problem with the previous version of NSS, display adapter drivers, wireless NIC drivers, and more.
 
With some drivers, I can install successfully via Device Manager when the setup program crashes, but most times (like this time) that's not an option.
 
Any idea how I can fix this?
 
TIA
 
Jeff

Message Edited by JeffVandervoort on 06-21-2005 11:07 PM