Below is what the Diagnostic LED's 1 and 3 represent on your computer.
Memory modules are detected, but a memory configuration or compatibility error has occurred.
Ensure that no special requirements for memory module/connector placement exist.
Ensure that the memory you are using is supported by your computer.
What Is DDR3 Memory?
DDR3 continues the evolution in memory technology and provides several improvements to the exsisting DDR2 architecture. The primary benefit is an increase of the I/O bus to operate at 4 times the speed of the memory cell it contains. DDR3 also allows for chip capacities from 512 MB to 8 GB. This ability in effect allows for memory modules of up to 16 GB in size.
Memory Configuration
DDR memory can run in dual-channel mode, which allows the system to have twice the memory bandwidth using the same memory technology.
Dual-Channel Configurations
To achieve dual-channel performance, the total memory in each channel must be the same. If the channels do not match or if the system has only one DIMM installed, the system memory operates in single-channel mode or in dual channel asymetrical mode. The system works normally in single-channel mode, but the user loses the benefit of increased memory throughput.
Dual-channel mode is always present when both memory channels are populated. However, for optimum dual-channel performance, the size of the modules must match.
Memory Channels
Channel A
Channel B
BIOS Says
Performance
DIMM
No DIMM
Single Channel
Single channel
DIMM
Same as channel A
Dual Channel Interleaved
Dual channel interleaved
DIMM
Same as channel A except speed
Dual Channel Interleaved (in lowest DIMM speed)
Dual channel interleaved (in lowest DIMM speed)
DIMM
Same as channel A except density
Dual Channel Interleaved
Dual channel interleaved
DIMM
Same as channel A except size
Dual Channel Asymmetric
Single channel
No DIMM
DIMM
Single Channel
Single channel
Basically, when both DIMM connectors are populated, the system has optimum dual-channel performance unless channels A and B have different amounts of memory.
Memory Speeds
Some confusion has been created due to the difference in the actual listings for speed ("MHz") and the way memory is described from a sales standpoint ("PC XXXXXX"). The listings below should resolve any confusion.
PC3-6400 = 800 MHz
PC3-8500 = 1066 MHz
PC3-10666 = 1333 MHz
PC3-12800 = 1600 MHz
Troubleshooting
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system as well as under the keyboard. As always, follow the instructions in DSN and perform all steps suggested to verify the problem. 4 GB Memory Barrier The Windows® XP release as well as 32-bit versions of Windows Vista can only use a maximum of 4 GB of address space. However, the amount of memory available to the operating system is less than 4 GB. Certain components within the computer require memory address space in the 4 GB range. Any memory address space reserved for these components cannot be used by the operating system.
NOTE: This is a limitation of a 32-bit architecture: the system can only address 4 GB of allocated memory. Allocated memory is made up of physical RAM and any I/O space needed by devices. Normally this is not a problem, but when a system has 4 GB of physical memory, the memory addresses needed to map RAM overlap the space needed for the I/O devices. In this case the need for I/O space takes precedence, and the amount of RAM visible to the operating system is limited to 4 GB minus the I/O allocation.
More information on the limitation of 32-bit addressing can be found in the Technical Assistance Bulletin (TA1075698) titled "Systems with 4GB of Memory Show Less Memory in Windows."
Testing Memory
The easiest way to check for memory problems is to run the Dell PSA+ Diagnostics which include a very robust memory test. If the system does not have PSA+ diagnostics or they are not available, then the MpMemory Test (included with the latest version of Dell 32-bit Diagnostics) is the best testing method.
For intermittent problems, try swapping memory modules with another system and see if the problems continue. If no swap is available, then remove one memory module at a time to see if the problems continue. If you can isolate the problem to one module, then try testing the system repeatedly (using one of the tests mentioned above) with only the suspected problem memory module installed.
@pmarcos6821 Bom dia! Consegui resolver esse erro 1 e 3 retirando a placa mãe do gabinete Dell. Limpei com spray Limpa contato elétrico o soquete do processador e os soquetes das memórias e com uma escova anti estática, escovei os soquetes para ajudar limpar os contatos. Limpei com lápis borracha os contatos do processador e os contatos das memórias também. Funcionando 100%
Jesse L (retired)
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Publicado March 6th, 2018 05:00
mat117,
Below is what the Diagnostic LED's 1 and 3 represent on your computer.
What Is DDR3 Memory?
DDR3 continues the evolution in memory technology and provides several improvements to the exsisting DDR2 architecture. The primary benefit is an increase of the I/O bus to operate at 4 times the speed of the memory cell it contains. DDR3 also allows for chip capacities from 512 MB to 8 GB. This ability in effect allows for memory modules of up to 16 GB in size.
Memory Configuration
DDR memory can run in dual-channel mode, which allows the system to have twice the memory bandwidth using the same memory technology.
Dual-Channel Configurations
To achieve dual-channel performance, the total memory in each channel must be the same. If the channels do not match or if the system has only one DIMM installed, the system memory operates in single-channel mode or in dual channel asymetrical mode. The system works normally in single-channel mode, but the user loses the benefit of increased memory throughput.
Dual-channel mode is always present when both memory channels are populated. However, for optimum dual-channel performance, the size of the modules must match.
(in lowest DIMM speed)
(in lowest DIMM speed)
Basically, when both DIMM connectors are populated, the system has optimum dual-channel performance unless channels A and B have different amounts of memory.
Memory Speeds
Some confusion has been created due to the difference in the actual listings for speed ("MHz") and the way memory is described from a sales standpoint ("PC XXXXXX"). The listings below should resolve any confusion.
Troubleshooting
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system as well as under the keyboard. As always, follow the instructions in DSN and perform all steps suggested to verify the problem. 4 GB Memory Barrier The Windows® XP release as well as 32-bit versions of Windows Vista can only use a maximum of 4 GB of address space. However, the amount of memory available to the operating system is less than 4 GB. Certain components within the computer require memory address space in the 4 GB range. Any memory address space reserved for these components cannot be used by the operating system.
This is a limitation of a 32-bit architecture: the system can only address 4 GB of allocated memory. Allocated memory is made up of physical RAM and any I/O space needed by devices. Normally this is not a problem, but when a system has 4 GB of physical memory, the memory addresses needed to map RAM overlap the space needed for the I/O devices. In this case the need for I/O space takes precedence, and the amount of RAM visible to the operating system is limited to 4 GB minus the I/O allocation.
Testing Memory
The easiest way to check for memory problems is to run the Dell PSA+ Diagnostics which include a very robust memory test. If the system does not have PSA+ diagnostics or they are not available, then the MpMemory Test (included with the latest version of Dell 32-bit Diagnostics) is the best testing method.
For intermittent problems, try swapping memory modules with another system and see if the problems continue. If no swap is available, then remove one memory module at a time to see if the problems continue. If you can isolate the problem to one module, then try testing the system repeatedly (using one of the tests mentioned above) with only the suspected problem memory module installed.
Jesse L (retired)