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96Chevyz71
2 Intern
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20 Posts
13
41192
May 12th, 2022 10:00
ExpressConnect/Outlook Issue
The Dell Optimizer update that was released at the end of April is causing issues with Outlook in our environment. I'm just writing this to hopefully save others some grief if this occurs elsewhere.
After the upgrade, Outlook will either disconnect every few hours or get stuck at loading profile. The only way to resolve it is to restart the PC. This has happend on Precision 5760 & 7550 models as well as Latitude 7420. Uninstalling ExpresConnect from the Add/remove programs applet resolved the issue for several in our environment.
Just hoping that if anyone else has this issue this will help. It took me about 7 hours to figure out what was causing it!
3112
1
Posted September 16th, 2022 04:00
I see that you resolved the issue yourself.
Jesse L (retired)
20881
1
Posted May 13th, 2022 04:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice20850
1
Posted May 17th, 2022 04:00
If this works you're a legend. I've been pulling my hair out for days! Can I ask how you figured this out?
20869
2
Posted May 17th, 2022 05:00
Ha! I appreciate the kind words. I have now had well over 40 systems that have experienced this issue and this has fixed every one of them. I have also had a many of them disconnecting from Teams with Express Connect installed.
This issue was complicated by installing the most recent Windows Updates and also our endpoint protection (Sophos Intercept X). I removed all of the those as well as the Windows updates which didn't resolve the issue. I eventually went back through and saw the C:\Program Files\Express Connect folder was created slightly before this issue started popping up on my PC. So I researched that a bit, figured it was not required and uninstalled it. Instantly fixed.
My estimate of 7 hours is on the low-end. I'm betting it was double that in lost productivity.
20870
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Posted May 17th, 2022 05:00
Not that I think it matters but the . This is affecting multiple PCs among all different models so it isn't specific to Precisions or that specific service tag.
20835
1
Posted May 19th, 2022 07:00
Thanks for sharing the solution @96Chevyz71 !
I took the liberty to highlight the solution from your post for better visualization.
#IWork4Dell
20779
2
Posted May 27th, 2022 13:00
Please report this issue "up the chain." That update is definitely buggy and it should be patched or pulled so it doesn't cause this problem for others.
19799
1
Posted September 8th, 2022 06:00
So, did you solve the issue removing both ExpressConnect Drivers & Services and Dell Optimizer Service from Add/remove programs?
19790
1
Posted September 8th, 2022 08:00
Thank you for taking the time to post this solution. I'm going to try it on some of my many computers that have been suffering from this same issue for months. I won't know if it fixed the issue for a day or two, as the problem is somewhat intermittent. One user was forced to restart the laptop 5 times a day if they wanted to use Outlook and Teams. Others would only have to restart 1 time a day.
We have tried scrubbing all O365 traces from the computer and complete reinstall of Office 365. We have tried removing the user profile, upgrading to Windows 11, deleting the Outlook Profile and rebuilding it and none of these attempts have fixed the issue.
I've notified my Dell rep that brand new computers shipping from them 4 months after this was posted still have the issue.
CrvdSpc
1 Rookie
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1 Message
20320
3
Posted August 1st, 2022 09:00
Same issue here. Outlook, Teams files, Microsoft Company Portal app, all of the same behavior. I had not dug in that deeply as we have a limited number of the Precisions, and it was intermittent. However, it causes bluescreens from time to time. Took a look at the crash dump this morning an it pointed to the driver for Express Connect - ExpCo10X64.sys. Checked Dell for updates to my drivers and Dell applications, nothing newer than what I had installed. Uninstalled Dell Optimizer 2.0 eliminate this program. Kudos to posting this. Thanks