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kaydencedrys
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June 16th, 2023 06:00
Precision 7550 EMI Issues
I have a Precision 7550 provided to me by my employer for the duration of my internship, and I have noticed some EMI issues in the past few weeks. These issues seem to only be caused by a lack of shielding on the corner of the laptop to the right of the mousepad, and so far I have been able to turn off my laptop screen by putting my phone or my Poly Voyager Focus 2 headset close to this corner. I believe the wireless charging feature on my phone is what causes that issue, as my coworkers without wireless charging are not able to interfere with my laptop, however I have no idea why the laptop would not be shielded against signals emitted from the headset. It doesn't regularly impact my work, as now I know and just don't put those items close to my laptop. However, I thought it would be nice to note this and possibly shield to a higher standard in production moving forward.
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DELL-Cares
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Posted June 19th, 2023 04:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
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DELL-Cares
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Posted June 17th, 2023 00:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice