I used Dell chat for the first time.  I was inquiring about getting the recovery CD for my brand new Inspiron E1505.  It only took 5 minutes of waiting to get connected with the guy.  His name was Shinjan and he quickly did what he had to do to get the recovery CD's shipped to my home.  He was polite, knowledgable and competant.  I was very satisfied with the service and recc to anyone needing help from Dell.