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928
September 5th, 2010 09:00
Browser redirected, and unable to perform windows update
Computer appears to be infected by malware. Cox Security Suite (McAfee) is running, however still infected.
Ran Windows Defender after manually updating, (1 issue found.fixed) and windows one care live (multiple issues found/ unable to fix 14)
Any help fixing this would be greatly appreciated.
Note: had to email logfile to and post from another machine as the post selection is re-directed. What fun.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:41:51 AM, on 9/5/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\eFax Messenger 4.4\J2GTray.exe
c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\GIGABYTE\G.O.M\GCSVR.EXE
C:\Program Files\Gigabyte\EasySaver\ESSVR.EXE
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Opera\opera.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = "C:\Program Files\Outlook Express\msimn.exe"
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] c:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [vvnrnely] C:\Documents and Settings\NetworkService.NT AUTHORITY\Local Settings\Application Data\gsahulupn\bbktqistssd.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [ugwopmfg] C:\Documents and Settings\NetworkService.NT AUTHORITY\Local Settings\Application Data\qbakgsalp\hlgxbabtssd.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [goqpputl] C:\Documents and Settings\LocalService.NT AUTHORITY\Local Settings\Application Data\xirblhqhc\qffnsqxtssd.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [tinhcgos] C:\Documents and Settings\LocalService.NT AUTHORITY\Local Settings\Application Data\dfwbryjye\ltsskcjtssd.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [pmusxhke] C:\Documents and Settings\NetworkService.NT AUTHORITY\Local Settings\Application Data\yrmrqwwlt\mhlqhsatssd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [vvnrnely] C:\Documents and Settings\NetworkService.NT AUTHORITY\Local Settings\Application Data\gsahulupn\bbktqistssd.exe (User 'Default user')
O4 - S-1-5-18 Startup: eFax 4.4.lnk = C:\Program Files\eFax Messenger 4.4\J2GTray.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: eFax 4.4.lnk = C:\Program Files\eFax Messenger 4.4\J2GTray.exe (User 'Default user')
O4 - Startup: eFax 4.4.lnk = C:\Program Files\eFax Messenger 4.4\J2GTray.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} (MUCatalogWebControl Class) - http://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1283618653203
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6770.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1247971955875
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://webcams.mtu.edu/webcam8/AxisCamControl.ocx
O16 - DPF: {CB97291A-6603-466A-AA11-80C2EB74CB10} (CoxSelfInstallAx10 Control) - https://install.cox.net/CoxSelfInstall//CoxSelfInstallAx10.ocx
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
O17 - HKLM\System\CCS\Services\Tcpip\..\{CAB506A6-E840-49FD-807B-431AA27D1B1D}: NameServer = 68.105.28.11,68.105.29.11
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Filter hijack: text/html - {86b70cef-5844-4c13-999c-94d7398c0f92} - (no file)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\SYSTEM32\ati2sgag.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: COM Service - Unknown owner - C:\Program Files\GIGABYTE\G.O.M\GCSVR.EXE
O23 - Service: ES lite Service for program management. (ES lite Service) - Unknown owner - C:\Program Files\Gigabyte\EasySaver\ESSVR.EXE
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LeapFrog Connect Device Service - LeapFrog Enterprises, Inc. - C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: My Web Search Service (MyWebSearchService) - Unknown owner - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe (file missing)
--
End of file - 9964 bytes


bishwanaren
4 Posts
0
September 11th, 2010 04:00
Hi There,
These are the files which is creating the infections.
Please delete these files.
C:\Documents and Settings\NetworkService.NT AUTHORITY\Local Settings\Application Data\gsahulupn\bbktqistssd.exe
C:\Documents and Settings\NetworkService.NT AUTHORITY\Local Settings\Application Data\qbakgsalp\hlgxbabtssd.exe
C:\Documents and Settings\LocalService.NT AUTHORITY\Local Settings\Application Data\xirblhqhc\qffnsqxtssd.exe
C:\Documents and Settings\LocalService.NT AUTHORITY\Local Settings\Application Data\dfwbryjye\ltsskcjtssd.exe
C:\Documents and Settings\NetworkService.NT AUTHORITY\Local Settings\Application Data\yrmrqwwlt\mhlqhsatssd.exe
C:\Documents and Settings\NetworkService.NT AUTHORITY\Local Settings\Application Data\gsahulupn\bbktqistssd.exe
Thanks,
Narendran K
Bugbatter
4 Apprentice
•
20.5K Posts
0
September 11th, 2010 06:00
Hi WS7757,
Although we appreciate his trying to help, please be aware that neither bishwanaren nor Narendran K is listed as a graduate of the malware removal schools that we contacted. It is understood by the trained analysts that once a helper replies to a log, he continues working with you until the issue is resolved.
WS7757, you have some choices:
1. You can, at risk, continue working with the person who has taken ownership of this thread.
2. You can repost your log at the top of the forum as a New Message, and wait for a trained analyst to reply.
A list is here: http://en.community.dell.com/forums/t/19251122.aspx
Thank you for your patience and understanding.
WS7757
10 Posts
0
September 11th, 2010 07:00
Thank you Bugbatter,
I'll repost.